Onsite MSP Delivery & Operations Partner

Colonial Group; Mountain View (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Magnit is seeking an on-site Delivery Partner in Mountain View, CA to ensure smooth service delivery of Magnit’s MSP solutions. You will work with vendors, client hiring managers, and cross-functional teams using Magnit VMS to meet contractual SLAs.

The role requires 3+ years in MSP client services and experience with VMS platforms, plus strong communication and stakeholder management. On-site work in Mountain View, CA is required.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• 3+ years of experience in MSP client services or staffing account management.
• Experience with VMS platforms (Magnit VMS, Fieldglass, Beeline) preferred.
• Experience with contingent workforce programs, staffing vendors, or payroll operations.
• Strong knowledge of Microsoft Office Suite.
• Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders.

Responsibilities

• Deliver day-to-day MSP client services and staffing delivery.
• Maintain quality client service and site operations to meet contractual deliverables.
• May focus on one product (payroll, compliance, or staffing) or multiple product lines.
• Maintain updated SOPs to ensure efficient operations.
• Implement new processes or enhance current ones to strengthen efficiencies.
• For payroll desk: conduct screenings, orientation, and maintain Magnit VMS records; handle employee relations issues; escalate serious matters as needed.
• For staffing desk: fulfill temporary requisitions through Magnit VMS; qualify requisitions with hiring managers; coordinate with suppliers and managers; resolve issues promptly.

Skills

Excellent communication

Interpersonal skills

Stakeholder management

Education

Bachelor's degree or equivalent

3+ years MSP client services experience

Tools

Magnit VMS

Fieldglass

Beeline

Microsoft Office Suite

Job description

Magnit is seeking an on-site Delivery Partner in Mountain View, CA to ensure smooth service delivery of Magnit’s MSP solutions. You will work with vendors, client hiring managers, and cross-functional teams using Magnit VMS to meet contractual SLAs.

The role requires 3+ years in MSP client services and experience with VMS platforms, plus strong communication and stakeholder management. On-site work in Mountain View, CA is required.