Delivery Partner (Mountain View, CA)

Colonial Group; Mountain View (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Magnit is seeking an on-site Delivery Partner in Mountain View, CA to ensure smooth service delivery of Magnit’s MSP solutions. You will work with vendors, client hiring managers, and cross-functional teams using Magnit VMS to meet contractual SLAs.

The role requires 3+ years in MSP client services and experience with VMS platforms, plus strong communication and stakeholder management. On-site work in Mountain View, CA is required.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• 3+ years of experience in MSP client services or staffing account management.
• Experience with VMS platforms (Magnit VMS, Fieldglass, Beeline) preferred.
• Experience with contingent workforce programs, staffing vendors, or payroll operations.
• Strong knowledge of Microsoft Office Suite.
• Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders.

Responsibilities

• Deliver day-to-day MSP client services and staffing delivery.
• Maintain quality client service and site operations to meet contractual deliverables.
• May focus on one product (payroll, compliance, or staffing) or multiple product lines.
• Maintain updated SOPs to ensure efficient operations.
• Implement new processes or enhance current ones to strengthen efficiencies.
• For payroll desk: conduct screenings, orientation, and maintain Magnit VMS records; handle employee relations issues; escalate serious matters as needed.
• For staffing desk: fulfill temporary requisitions through Magnit VMS; qualify requisitions with hiring managers; coordinate with suppliers and managers; resolve issues promptly.

Skills

Excellent communication

Interpersonal skills

Stakeholder management

Education

Bachelor's degree or equivalent

3+ years MSP client services experience

Tools

Magnit VMS

Fieldglass

Beeline

Microsoft Office Suite

Job description

About the Role

The Delivery Partner (DP) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, Magnit VMS to ensure smooth service delivery.

Location

Onsite in Mountain View, CA

What You Will Do

• DP is responsible for the day-to-day delivery of Magnit’s products/services
• The DP must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work

• Depending on the size of the team, the DP scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies

For Payroll desk:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the Delivery Manager any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.

For Staffing desk:

• Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

What You Will Need

• Bachelor’s degree or equivalent combination of education and relevant work experience
• 3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment.
• Experience working with VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) preferred
• Experience with contingent workforce programs, staffing vendors, or payroll operations
• Strong working knowledge of Microsoft Office Suite
• Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)

Compensation:

Salary range is $65,000 - $85,000 USD annually.

Salary rates are based on experience, skills, and geographical location