Onsite Mobile & Wearable Tech Support Specialist

Planet Pharma; Bluffton (SC); On-site; USD 41,000 - 45,000; Full time

Job summary

Planet Pharma is seeking an on-site technical support specialist to assist participants during clinic visits. You will help port devices, configure Apple Watch pairs, and ensure apps and settings are correctly installed for trial workflows.

You will troubleshoot mobile and wearable issues, provide clear user guidance, and document outcomes while maintaining strict data privacy and study protocol compliance.

Qualifications

• Experience in clinical research or healthcare technology environments.
• Familiarity with Mobile Device Management (MDM) systems.
• Experience in participant-facing or customer support roles.
• Ability to communicate information effectively.
• Ability to troubleshoot and resolve issues on mobile phones and watches.
• Strong customer service skills.
• Ability to multi-task and pay close attention to detail.
• Analytical and problem-solving skills.

Responsibilities

• Provide on-site technical support to participants during scheduled visits.
• Assist participants with porting their mobile phones to the required platform.
• Configure and pair Apple Watch devices with participant mobile phones.
• Ensure proper installation of required applications and system settings.
• Verify device connectivity, data synchronization, and functionality.
• Troubleshoot basic technical issues related to mobile devices and wearables.
• Provide clear instructions and guidance to participants on device use.
• Document setup completion and any technical issues encountered.
• Maintain compliance with data privacy, security, and study protocols.

Skills

MDM systems

Customer service

Communication

Multi-tasking

Analytical thinking

Troubleshooting mobile devices

Attention to detail

Education

Associate degree or equivalent (0–2 years experience)

Job description

Planet Pharma is seeking an on-site technical support specialist to assist participants during clinic visits. You will help port devices, configure Apple Watch pairs, and ensure apps and settings are correctly installed for trial workflows.

You will troubleshoot mobile and wearable issues, provide clear user guidance, and document outcomes while maintaining strict data privacy and study protocol compliance.