Onsite Member Support Specialist

AppleOne Employment Services; Florence (SC); On-site; USD 18,000 - 23,000; Full time

Job summary

AppleOne Employment Services in Florence, SC is seeking a Member Services Representative to be the primary contact for members. This full-time, on-site temp-to-hire role handles inquiries about programs, services, and account information, with accurate data entry and documentation management.

Responsibilities include reviewing applications, maintaining records, and explaining policies clearly while upholding confidentiality and a positive member experience. Work hours are 8:30 a.m.

Qualifications

• 3 to 5 years of relevant experience preferred.
• Strong communication, customer service, and interpersonal skills.
• Excellent attention to detail and strong organizational abilities.
• Comfortable using computers, office systems, and data entry platforms.
• Ability to manage multiple tasks in a fast-paced office environment.
• Professional, friendly, dependable, and service-oriented attitude.
• Ability to handle sensitive information with confidentiality and accuracy.

Responsibilities

• Assist members with questions regarding programs, services, account details, and available resources.
• Review applications, forms, and documentation for completeness, accuracy, and required information.
• Enter, update, and maintain member data in company systems with a high level of accuracy.
• Process member requests, update records, and follow established procedures.
• Explain policies, procedures, and service options in a clear, professional, and helpful manner.
• Resolve member concerns efficiently while maintaining confidentiality and a positive member experience.

Skills

Communication skills

Customer service

Interpersonal skills

Attention to detail

Data entry

Confidentiality

Multi-tasking

Job description

AppleOne Employment Services in Florence, SC is seeking a Member Services Representative to be the primary contact for members. This full-time, on-site temp-to-hire role handles inquiries about programs, services, and account information, with accurate data entry and documentation management.

Responsibilities include reviewing applications, maintaining records, and explaining policies clearly while upholding confidentiality and a positive member experience. Work hours are 8:30 a.m.