Member Services Representative

AppleOne Employment Services; Florence (SC); On-site; USD 18,000 - 23,000; Full time

Job summary

AppleOne Employment Services in Florence, SC is seeking a Member Services Representative to be the primary contact for members. This full-time, on-site temp-to-hire role handles inquiries about programs, services, and account information, with accurate data entry and documentation management.

Responsibilities include reviewing applications, maintaining records, and explaining policies clearly while upholding confidentiality and a positive member experience. Work hours are 8:30 a.m.

Qualifications

• 3 to 5 years of relevant experience preferred.
• Strong communication, customer service, and interpersonal skills.
• Excellent attention to detail and strong organizational abilities.
• Comfortable using computers, office systems, and data entry platforms.
• Ability to manage multiple tasks in a fast-paced office environment.
• Professional, friendly, dependable, and service-oriented attitude.
• Ability to handle sensitive information with confidentiality and accuracy.

Responsibilities

• Assist members with questions regarding programs, services, account details, and available resources.
• Review applications, forms, and documentation for completeness, accuracy, and required information.
• Enter, update, and maintain member data in company systems with a high level of accuracy.
• Process member requests, update records, and follow established procedures.
• Explain policies, procedures, and service options in a clear, professional, and helpful manner.
• Resolve member concerns efficiently while maintaining confidentiality and a positive member experience.

Skills

Communication skills

Customer service

Interpersonal skills

Attention to detail

Data entry

Confidentiality

Multi-tasking

Job description

Job Summary

As a Member Services Representative, you will be the primary point of contact for members and will support inquiries related to programs, services, account information, applications, and documentation. Full-time, onsite temp-to-hire opportunity in Florence, SC.

Key Responsibilities

• Assist members with questions regarding programs, services, account details, and available resources.
• Review applications, forms, and documentation for completeness, accuracy, and required information.
• Enter, update, and maintain member data in company systems with a high level of accuracy.
• Process member requests, update records, and follow established procedures.
• Explain policies, procedures, and service options in a clear, professional, and helpful manner.
• Resolve member concerns efficiently while maintaining confidentiality and a positive member experience.

Compensation

• Pay: $15.00 per hour, final and non-negotiable.
• Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Job type: Temp-to-hire.
• Work location: On site in Florence, SC.

Required Qualifications and Skills

• 3 to 5 years of relevant experience preferred.
• Strong communication, customer service, and interpersonal skills.
• Excellent attention to detail and strong organizational abilities.
• Comfortable using computers, office systems, and data entry platforms.
• Ability to manage multiple tasks in a fast-paced office environment.
• Professional, friendly, dependable, and service-oriented attitude.
• Ability to handle sensitive information with confidentiality and accuracy.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.