Onsite Member Experience Specialist (Temp-to-Hire)

Ultimate Staffing; Minneapolis (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

Ultimate Staffing is seeking a proactive Member Experience Specialist to support our growing member base. You will handle inquiries via phone, email, and chat, process memberships and orders, and assist with event logistics and training seminars.

Qualified candidates have 3-5 years in customer service, strong communication, and attention to detail. This onsite role in Eden Prairie starts as temporary-to-hire after 6 months with long-term opportunity.

Qualifications

• 3-5 years of experience in customer service or related office role.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Respond to member inquiries via phone, email, and chat.
• Process memberships, renewals, orders, and subscriptions.
• Coordinate with internal teams on event logistics and finances.
• Maintain accurate member records and provide guidance on benefits and resources.
• Handle event registrations, payments, refunds, and invoicing.

Skills

Customer service

Written & verbal communication

Attention to detail

Multitasking

Microsoft Office

Education

Post-secondary education preferred

Tools

Microsoft Office

Job description

Ultimate Staffing is seeking a proactive Member Experience Specialist to support our growing member base. You will handle inquiries via phone, email, and chat, process memberships and orders, and assist with event logistics and training seminars.

Qualified candidates have 3-5 years in customer service, strong communication, and attention to detail. This onsite role in Eden Prairie starts as temporary-to-hire after 6 months with long-term opportunity.