Onsite Member Experience Specialist - Call Center

American1cu; Jackson (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Responsible Time Off

Job summary

American 1 Credit Union in Jackson, MI invites you to join as a Contact Center Specialist. You will handle incoming calls, address member questions about accounts, and strive to deliver outstanding service to support financial wellness.

Day-one benefits include Health, Dental, Vision, and Responsible Time Off. Collaboration with teammates and adherence to security and policy standards are essential to success in this role.

Qualifications

• Requires high school diploma or GED.
• Experience in customer service or sales is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer incoming member calls and respond to inquiries.
• Assist with account questions and resolve issues.
• Cross-sell products and services to support member financial wellness.
• Maintain confidentiality and handle sensitive information securely.
• Collaborate with team to maintain excellent member experience.

Skills

People-focused communication

Customer service mindset

Team collaboration

Problem solving

Attention to detail

Professionalism and confidentiality

Education

High school diploma or GED

Job description

American 1 Credit Union in Jackson, MI invites you to join as a Contact Center Specialist. You will handle incoming calls, address member questions about accounts, and strive to deliver outstanding service to support financial wellness.

Day-one benefits include Health, Dental, Vision, and Responsible Time Off. Collaboration with teammates and adherence to security and policy standards are essential to success in this role.