Onsite Medical Hardware Field Service Engineer

Siemens Healthineers; New York (NY); On-site; USD 63,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Sick leave

Job summary

Siemens Healthineers seeks a Field Service Engineer to perform technical, mainly predefined tasks, for customer equipment within a designated territory. You will troubleshoot, repair, install, upgrade, and perform preventative maintenance on VMS equipment while maintaining strong client relationships.

The role requires a valid driver's license, willingness to relocate near NY Metro, and exemplifies professional communication with customers and internal teams.

Qualifications

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro-computers/PC based systems
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
• Identify and resolve simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.

Responsibilities

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalation incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Skills

Electrical engineering

Electro-mechanical

Troubleshooting

Customer communication

Documentation

Education

HS Degree or Equivalent

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Workday

ERP systems

Job description

Siemens Healthineers seeks a Field Service Engineer to perform technical, mainly predefined tasks, for customer equipment within a designated territory. You will troubleshoot, repair, install, upgrade, and perform preventative maintenance on VMS equipment while maintaining strong client relationships.

The role requires a valid driver's license, willingness to relocate near NY Metro, and exemplifies professional communication with customers and internal teams.