Field Service Engineer - HW - NYC

Siemens Healthineers; New York (NY); On-site; USD 63,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Sick leave

Job summary

Siemens Healthineers seeks a Field Service Engineer to perform technical, mainly predefined tasks, for customer equipment within a designated territory. You will troubleshoot, repair, install, upgrade, and perform preventative maintenance on VMS equipment while maintaining strong client relationships.

The role requires a valid driver's license, willingness to relocate near NY Metro, and exemplifies professional communication with customers and internal teams.

Qualifications

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro-computers/PC based systems
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
• Identify and resolve simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.

Responsibilities

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalation incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Skills

Electrical engineering

Electro-mechanical

Troubleshooting

Customer communication

Documentation

Education

HS Degree or Equivalent

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Workday

ERP systems

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalation incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Minimum Required Skills And Knowledge

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro-computers/PC based systems
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
• Identify and resolve simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings.
• Minimum: HS Degree or Equivalent Preferred: Associate degree, technical /vocational training or military experience with electronics and 2 – 5 years of related experience

Other Desired Skills And Knowledge

• Able to handle difficult customer situations including troubleshooting while the customer is observing.
• Is assigned as primary support for machine accounts for which certification has been completed.
• Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications Required Certifications and Training: Has completed all required VMS training classes for C3 products Has completed VMS HW Level II and Imaging Level II certification testing.
• Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Note:

Candidate must live within close proximity or be willing to relocate to NY Metro Area. This is a field based "remote" position that requires onsite work at several local customer locations.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The Base Pay Range For This Position Is

$62,760 - $86,295

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep