Onsite Medicaid Intake and Data Entry Specialist

cai; Delaware; On-site; USD 23,000 - 30,000; Full time

Job summary

CAI in Newark, DE is seeking a Product Support Specialist to enter Medicaid renewal data and support eligibility processing onsite. This role requires 1+ year of data-entry and customer-service experience, with strong MS Office skills and attention to detail.

You will ensure accurate input into the eligibility system and collaborate with clients to gather documents securely. The position is full-time and onsite, with occasional Saturdays.

Qualifications

• High school diploma or equivalent.
• At least 1 year data entry experience.
• At least 1 year customer service experience.
• Proficiency in Word, Excel, Outlook.
• Excellent organizational skills and attention to detail.
• Ability to perform financial calculations accurately.
• Strong problem-solving and data synthesis.
• Excellent written and verbal communication; fluent in English.
• Reliable transportation and onsite availability, including occasional Saturdays.

Responsibilities

• Understand federal and state Medicaid rules and policies.
• Follow CAI and State security/compliance requirements.
• Use inquiry systems to retrieve verification documents.
• Conduct intake assessments to evaluate Medicaid eligibility.
• Process Medicaid renewal applications for clients.
• Analyze financial data and input into eligibility system.
• Interview clients to obtain necessary information for eligibility.
• Collect documents securely in digital formats (PDF, JPG).
• Maintain detailed case records in the eligibility system.
• Act as witness at fair hearings if needed.
• Attend team meetings to stay updated on processes and policy changes.
• Perform additional case management tasks as required.

Skills

Data entry

Customer service

Organizational skills

Attention to detail

Financial calculations

Analytical thinking

Communication

English fluency

Reliability

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

CAI in Newark, DE is seeking a Product Support Specialist to enter Medicaid renewal data and support eligibility processing onsite. This role requires 1+ year of data-entry and customer-service experience, with strong MS Office skills and attention to detail.

You will ensure accurate input into the eligibility system and collaborate with clients to gather documents securely. The position is full-time and onsite, with occasional Saturdays.