Product Support Specialist

cai; Delaware; On-site; USD 23,000 - 30,000; Full time

Job summary

CAI in Newark, DE is seeking a Product Support Specialist to enter Medicaid renewal data and support eligibility processing onsite. This role requires 1+ year of data-entry and customer-service experience, with strong MS Office skills and attention to detail.

You will ensure accurate input into the eligibility system and collaborate with clients to gather documents securely. The position is full-time and onsite, with occasional Saturdays.

Qualifications

• High school diploma or equivalent.
• At least 1 year data entry experience.
• At least 1 year customer service experience.
• Proficiency in Word, Excel, Outlook.
• Excellent organizational skills and attention to detail.
• Ability to perform financial calculations accurately.
• Strong problem-solving and data synthesis.
• Excellent written and verbal communication; fluent in English.
• Reliable transportation and onsite availability, including occasional Saturdays.

Responsibilities

• Understand federal and state Medicaid rules and policies.
• Follow CAI and State security/compliance requirements.
• Use inquiry systems to retrieve verification documents.
• Conduct intake assessments to evaluate Medicaid eligibility.
• Process Medicaid renewal applications for clients.
• Analyze financial data and input into eligibility system.
• Interview clients to obtain necessary information for eligibility.
• Collect documents securely in digital formats (PDF, JPG).
• Maintain detailed case records in the eligibility system.
• Act as witness at fair hearings if needed.
• Attend team meetings to stay updated on processes and policy changes.
• Perform additional case management tasks as required.

Skills

Data entry

Customer service

Organizational skills

Attention to detail

Financial calculations

Analytical thinking

Communication

English fluency

Reliability

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Product Support Specialist

Req number: R8532

Employment type: Full time

Worksite flexibility: Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Product Support Specialist ready to take us to the next level! If you have at least one year of experience in data entry and customer service experience and are looking for your next career move,

Job Description

We are looking for a Product Support Specialist to provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position will be full-time and onsite in Newark, DE.

What You'll Do

• Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
• Adhere to all CAI and State security protocols and compliance requirements
• Utilize computer inquiry systems to retrieve necessary verification documents and information
• Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
• Process Medicaid renewal applications for clients renewing their medical benefits
• Analyze financial data and perform calculations for accurate input into the eligibility system
• Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
• Collaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)
• Maintain detailed case management records and documentation using the eligibility system
• Act as witness at fair hearings for client's appealing their eligibility determination, as necessary
• Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
• Perform additional case management tasks as required to support program goals

What You'll Need

• Required:
  • High school diploma or equivalent
  • A minimum of one year of experience in data entry
  • At least one year of customer service experience
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Exceptional organizational skills with keen attention to detail
  • Ability to perform and analyze financial calculations with accuracy
  • Strong problem-solving skills and ability to synthesize data from multiple sources to inform decisions
  • Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
  • Excellent written and verbal communication skills; fluency in English is required
  • Self-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment
  • Reliable transportation to/from the office with punctual attendance
  • Availability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)
  • Capability to remain seated for extended periods and perform desk-based tasks
• Preferred:
  • Familiarity with Medicaid or other public assistance program eligibility requirements
  • Bilingual communication skills with strong written proficiency

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall ap