Onsite Mail & Document Specialist – Southfield

Noblesoft Solutions, Inc.; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Laptop provided

Job summary

Noblesoft Solutions, Inc. in Southfield, MI seeks an on-site role focused on processing returned mail and document handling. The position requires attention to detail, professional communication, and MS Office proficiency.

The successful candidate will work under supervision in a multi-skilled environment, performing batching, scanning, and client account documentation while adhering to industry regulations and internal procedures.

Qualifications

• High School Degree or equivalent with at least two years of customer service experience.
• Strong attention to detail and professional communication.
• Experience with MS Office and call center software.

Responsibilities

• Reviews, updates, maintains, and services client accounts by ensuring the documentation meets industry policies and regulations.
• Answers operational and compliance questions via phone or email related to systems and department processes.
• Prepares industry-required mailings to clients.
• Serves as a liaison between branches and other home-office personnel in a call center environment.
• Provides support and direction regarding required operational processes, policies and timeframes.
• Educates FA’s and home-office personnel on the use and maintenance of systems required for submitting documentation to the Home Office.
• Provides support as well as assists in on-the-job training for other associates
• Supports a continuous improvement environment by providing feedback on processes and procedures.
• Performs other duties and responsibilities as assigned.

Skills

Attention to detail

Oral communication

Written communication

Customer service

Education

High School Degree or equivalent

Tools

MS Office

Call center software

Job description

Noblesoft Solutions, Inc. in Southfield, MI seeks an on-site role focused on processing returned mail and document handling. The position requires attention to detail, professional communication, and MS Office proficiency.

The successful candidate will work under supervision in a multi-skilled environment, performing batching, scanning, and client account documentation while adhering to industry regulations and internal procedures.