On-site Client Accounts & Mail Processing Specialist

Revolution Technologies; Southfield (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Laptop provided

Job summary

Revolution Technologies in Southfield, MI is seeking a detail-oriented associate for a full-time, on-site role handling returned mail. The position is a 6-month contract with potential extension or conversion based on attendance and performance.

A laptop is provided to perform duties. Responsibilities include liaising between branches and home office, batching and scanning documents, answering questions by phone or email, and ensuring compliance with industry regulations.

Qualifications

• Prior experience in a call center or client services environment.
• Strong knowledge of MS Office.
• Excellent communication skills, both written and spoken.

Responsibilities

• Review and service client accounts to ensure documentation meets policies.
• Answer operational and compliance questions via phone or email.
• Prepare industry-required mailings to clients.
• Serve as liaison between branches and home-office personnel in a call center environment.
• Educate staff on the use of systems for submitting documentation to the Home Office.
• Support on-the-job training for other associates.
• Contribute to continuous improvement of processes and procedures.
• Perform other duties as assigned.

Skills

Time management

Problem solving

Communication

Organization

Attention to detail

Multitasking

Customer service

Tools

MS Office

Call center software

Job description

Revolution Technologies in Southfield, MI is seeking a detail-oriented associate for a full-time, on-site role handling returned mail. The position is a 6-month contract with potential extension or conversion based on attendance and performance.

A laptop is provided to perform duties. Responsibilities include liaising between branches and home office, batching and scanning documents, answering questions by phone or email, and ensuring compliance with industry regulations.