Onsite Leasing & Resident Success Specialist

RPM Living; Allen (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

Professional development opportunities

Job summary

RPM Living is seeking a Leasing Associate to handle leasing, marketing and maintaining positive resident relations at Settler's Gate. The role includes tours, applications, deposits, and guiding new residents through move-in.

You will also help manage social media presence and support property operations on a day-to-day basis. The position requires an Associate's degree or equivalent, plus experience with Microsoft Office and property management software.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Microsoft Office, Property Management Software
• Experience in leasing, marketing, and resident relations is preferred

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
• Greet and qualify prospects professionally using guest cards in our Lead Management Software
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Process applications with credit checks and rental history verification, then submit them for processing
• Show apartments and close sale, prepare them for move-ins, obtain signatures, and provide community orientation
• Assist in maintaining an active social media presence for the property to enhance visibility and engagement
• Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving issues
• Close sales by making appointments, generating leads, conducting tours, and following up
• Use marketing strategies to drive traffic within budget and marketing plan
• Present a favorable image of the community to achieve property objectives
• Focus on resident retention through events and hosting as needed
• Complete all lease, move-in, and move-out paperwork promptly
• Attend weekly and daily goal setting meetings
• Collaborate with maintenance to ensure prompt service requests are handled
• Maintain knowledge of office operations and leasing policies

Education

Associate's degree or equivalent from two-year college or technical school

Tools

Microsoft Office

Property Management Software

Job description

RPM Living is seeking a Leasing Associate to handle leasing, marketing and maintaining positive resident relations at Settler's Gate. The role includes tours, applications, deposits, and guiding new residents through move-in.

You will also help manage social media presence and support property operations on a day-to-day basis. The position requires an Associate's degree or equivalent, plus experience with Microsoft Office and property management software.