Onsite Leasing & Resident Experience Specialist

Asset Living; Colonial Hills (SC); On-site; USD 23,000 - 28,000; Full time

Job summary

Asset Living is seeking a Leasing Consultant to manage all aspects of leasing, marketing and resident relations at a property. The role requires regular on-site attendance, showing units, qualifying applicants, and signing leases while performing leasing paperwork and follow-up tasks.

You will support marketing efforts, collect leads, maintain data accuracy, and help implement retention programs. Strong customer service skills and knowledge of housing laws are essential.

Qualifications

• Must be able to use on-site software and basic computer skills.
• Knowledge of Fair Housing Laws and OSHA requirements.
• High school diploma or equivalent is required.

Responsibilities

• Property Leasing and Administration
• Regular/daily onsite attendance is required
• Effectively show, lease, and move in prospective residents; greet, qualify, tour the community, and sign a lease.
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.
• Completes all leasing paperwork needed before move-in
• Assisting with lease audits, walking units, and turn process
• Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals.
• Perform various administrative tasks as needed
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Assist in developing and implementing resident retention programs
• Contribute to the general upkeep and cleaning of office, common areas, and model
• Marketing & Outreach
• Assist in implementing annual marketing plan outreach
• Review and assist in completing market survey/analysis continually to generate ideas and formulate plans
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.
• Customer & Resident Relations
• Manage excellent customer service and monitor service request turnaround and responsiveness
• Projects a favorable image of the community to achieve property objectives and public recognition
• Ensure consistency in dealing with residents on all matters
• Enforce policies of the community that the immediate supervisor delegates

Education

High School Diploma or Equivalent

Job description

Asset Living is seeking a Leasing Consultant to manage all aspects of leasing, marketing and resident relations at a property. The role requires regular on-site attendance, showing units, qualifying applicants, and signing leases while performing leasing paperwork and follow-up tasks.

You will support marketing efforts, collect leads, maintain data accuracy, and help implement retention programs. Strong customer service skills and knowledge of housing laws are essential.