Onsite Leasing & Experience Concierge

Prime Residential; Napa (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO + holidays

Parental leave

401(k) retirement plan

Tuition reimbursement

Housing discounts

Job summary

Prime Residential is seeking a Leasing & Experience Consultant for the Kentwood community in Napa, CA. You will be the primary contact for current and prospective residents, delivering exceptional service and guiding applicants through tours, applications, and move‑in processes.

This on‑site role rewards a customer‑focused, sales‑driven team player with strong communication and organizational skills. You will partner with the on‑site management team to promote amenities, address resident

Qualifications

• Experience in property management or sales preferred
• Valid driver’s license for operating community vehicles and/or golf carts
• Strong customer service experience

Responsibilities

• Warmly greet prospects, determine their needs, and professionally present the community and amenities.
• Handle incoming inquiries via phone, email, and text, providing efficient customer service.
• Conduct community tours and assist with lease applications and verifications.
• Research competitive properties and suggest innovative marketing ideas.
• Build and maintain relationships with residents through various activities and communications.
• Organize and participate in resident functions and address resident concerns.
• Ensure office and community areas are in pristine condition and assist with move-in processes.
• Facilitate move-in orientations and provide exceptional hospitality.
• Serve as a liaison between residents, service team members, and management.
• Promote community amenities and services, and manage resident inquiries.
• Complete lease and renewal paperwork efficiently.
• Update and maintain activity reports and resident records.
• Adhere to fair housing laws and company policies.
• Participate in training and ensure compliance with company standards.

Skills

Customer service

Sales

Relationship-building

Communication

Team player

Job description

Prime Residential is seeking a Leasing & Experience Consultant for the Kentwood community in Napa, CA. You will be the primary contact for current and prospective residents, delivering exceptional service and guiding applicants through tours, applications, and move‑in processes.

This on‑site role rewards a customer‑focused, sales‑driven team player with strong communication and organizational skills. You will partner with the on‑site management team to promote amenities, address resident