Onsite Lab IT Support Specialist

Avacone; Cambridge (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Avacone seeks two Onsite Lab IT Support Specialists to support scientific laboratories in drug research and manufacturing environments in Cambridge, MA. You will provide hands-on IT support for lab instruments, CDS software, and computing infrastructure while ensuring compliance with GxP, data integrity, and change-control requirements.

You will install, configure, and troubleshoot CDS platforms like Chromeleon, support HPLC systems, and work closely with scientists, QA, and vendors to resolve

Qualifications

• Hands-on experience supporting IT systems in pharmaceutical research, manufacturing, or another regulated lab.
• Experience supporting scientific instrument software and laboratory computing infrastructure.
• Practical experience configuring and troubleshooting CDS platforms such as Chromeleon.
• Familiarity with HPLC and other lab instruments and their CDS connections.
• Working knowledge of GxP regulations and pharma data-integrity requirements.
• Experience staging, imaging, configuring, and deploying laboratory workstations.
• Strong troubleshooting across apps, instrument connectivity, OS, networks, and PC hardware.
• Understanding of LIMS and ELN platforms and their role in workflows.
• Understanding of Computer System Validation and change-control processes.
• Strong written and verbal communication skills.

Responsibilities

• Provide onsite support for lab IT infrastructure, applications, instrument workstations, and peripheral devices.
• Install, configure, maintain, and troubleshoot Chromatography Data Systems (CDS), especially Chromeleon.
• Support laboratory instruments such as HPLC systems and their CDS integrations.
• Diagnose and resolve instrument-software, workstation, network, and application issues.
• Stage, image, configure, deploy, and maintain lab PCs for instrument use.
• Support LIMS and ELN workflows and interfaces.
• Follow GxP, data-integrity, SOPs, and quality requirements.
• Adhere to CSV, change-control, incident-management, and documentation processes.
• Maintain records of incidents, configurations, troubleshooting, and changes.
• Collaborate with scientists, QA, manufacturing, vendors, and other IT groups.
• Communicate issues, risks, and resolutions to technical and non-technical stakeholders.
• Coordinate with vendors for advanced troubleshooting or escalation.

Skills

GxP compliance

Lab IT support

CDS troubleshooting

HPLC knowledge

LIMS/ELN familiarity

CSV/change-control

Instrument IT support

Data integrity

Documentation

Onsite collaboration

Tools

Chromeleon

CDS platforms

Instrument-control software

Job description

Position Overview

We are seeking two experienced Onsite Lab IT Support Specialists to support scientific laboratories within pharmaceutical drug research and manufacturing environments. The successful candidates will provide hands‑on technical support for laboratory instruments, scientific applications, and associated computing infrastructure while ensuring compliance with GxP, data‑integrity, validation, and change‑control requirements.

Key Responsibilities

• Provide onsite support for laboratory IT infrastructure, scientific applications, instrument workstations, and peripheral devices.
• Install, configure, maintain, and troubleshoot Chromatography Data Systems (CDS), particularly Chromeleon.
• Support laboratory instruments such as HPLC systems and their integration with CDS and instrument‑control software.
• Diagnose and resolve instrument‑software, workstation, network-connectivity, application, and peripheral issues.
• Stage, image, configure, deploy, and maintain laboratory PCs for scientific and instrument‑related use.
• Support interfaces and workflows involving Laboratory Information Management Systems (LIMS) and Electronic Laboratory Notebooks (ELN).
• Perform support activities in accordance with GxP regulations, data‑integrity principles, standard operating procedures, and quality requirements.
• Follow Computer System Validation (CSV), change‑control, incident‑management, and documentation processes.
• Maintain accurate records of incidents, configurations, troubleshooting activities, resolutions, and system changes.
• Work closely with scientists, laboratory personnel, Quality Assurance, manufacturing teams, vendors, and other IT support groups.
• Communicate technical issues, risks, and resolutions clearly to both technical and non‑technical stakeholders.
• Coordinate with instrument and software vendors when advanced troubleshooting or escalation is required.

Required Qualifications and Experience

• Hands‑on experience supporting IT systems in pharmaceutical research, manufacturing, or another regulated laboratory environment.
• Experience supporting scientific instrument software and laboratory computing infrastructure.
• Practical experience configuring and troubleshooting CDS platforms such as Chromeleon.
• Familiarity with HPLC and other laboratory instruments, including their connection to CDS or instrument‑control applications.
• Working knowledge of GxP regulations and pharmaceutical data‑integrity requirements.
• Experience staging, imaging, configuring, and deploying laboratory workstations.
• Strong troubleshooting skills across scientific applications, instrument connectivity, operating systems, networks, and PC hardware.
• Understanding of LIMS and ELN platforms and their role in laboratory workflows.
• Understanding of Computer System Validation and formal change‑control processes.
• Strong written and verbal communication skills.
• Ability to work effectively with scientists, Quality Assurance teams, vendors, and end users.

Preferred Qualifications

• Previous experience in a dedicated GxP laboratory IT support role.
• Experience working in customer-facing or end‑user support positions.
• Familiarity with incident, problem, and change‑management practices.
• Experience producing or maintaining validation and regulated‑system documentation.

Key Competencies

• Customer‑focused and service‑oriented approach
• Strong analytical and problem‑solving abilities
• Clear and professional communication
• Attention to detail and documentation quality
• Ability to work independently in an onsite environment
• Effective collaboration across laboratory, quality, business, and IT teams
• Commitment to compliance, system reliability, and data integrity