Onsite IT Technician (Level 1) - Hardware & Client Support

TGI Office Automation; Town of Florida (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

IPOWER Technologies in South Florida is seeking an Onsite (Level 1) IT Technician to provide hands-on hardware support across client sites in Dade and Broward counties. The role requires reliable transportation, strong customer service, and the ability to communicate clearly with clients and IT teams.

You will install, configure, and troubleshoot desktops, laptops, printers and peripherals, document procedures, and collaborate with senior technicians to resolve issues quickly.

Qualifications

• 2+ years in IT hardware support or deployment.
• Strong troubleshooting of desktops, laptops, printers, and peripherals.
• Excellent communication and customer service skills.
• Willing to travel across Dade/Broward counties.
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide onsite technical support and troubleshooting for IT hardware, including desktops, laptops, printers, and peripherals.
• Install, configure, and maintain hardware equipment according to company and client standards.
• Diagnose and resolve hardware-related issues in a timely manner to minimize downtime.
• Collaborate with the client's IT team to ensure seamless integration of new hardware devices and technologies.
• Conduct routine maintenance tasks, such as hardware upgrades, patches, and firmware updates.
• Document all hardware installations, configurations, and troubleshooting procedures accurately.
• Assist end-users with hardware setup, connectivity issues, and basic technical inquiries.
• Adhere to all company and client policies, procedures, and security protocols.
• Provide exceptional customer service and support to ensure client satisfaction.

Skills

Onsite support

Hardware deployment

Customer service

Documentation

Networking basics

Education

Bachelor's degree in IT

Tools

Windows

macOS

Job description

IPOWER Technologies in South Florida is seeking an Onsite (Level 1) IT Technician to provide hands-on hardware support across client sites in Dade and Broward counties. The role requires reliable transportation, strong customer service, and the ability to communicate clearly with clients and IT teams.

You will install, configure, and troubleshoot desktops, laptops, printers and peripherals, document procedures, and collaborate with senior technicians to resolve issues quickly.