Onsite IT Technician I – Hardware & End-User Support

massgeneralbrigham; Northampton (MA); On-site; USD 26,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking an IT Support Technician to manage and support a wide range of technical systems and equipment. This onsite role includes transporting and setting up gear, maintaining inventory, and ensuring secure, efficient operations while providing technical guidance to peers.

You will handle break/fix support, monitor software, respond to requests via phone, email, tickets, and chat, and collaborate with subject matter experts using ITIL practices.

Qualifications

• Experience in customer service and IT support.
• 1–2 years preferred in hardware/software troubleshooting.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Provide break/fix technical support for networked and stand-alone equipment.
• Transport, install, and decommission systems.
• Monitor software, access systems, and respond to hardware errors.
• Input, process, and retrieve data as part of daily operations.
• Respond to support requests via phone, email, ticketing systems, and chat.
• Deliver timely IT support and customer service to internal users.
• Collaborate with subject matter experts and escalate using ITIL practices.
• Document issues and resolutions for knowledge base development.

Skills

Windows OS

Troubleshooting

Customer service

Communication

Education

High School Diploma or Equivalent

Associate's Degree Related Field of Study preferred

Tools

Ticketing systems

Job description

Mass General Brigham is seeking an IT Support Technician to manage and support a wide range of technical systems and equipment. This onsite role includes transporting and setting up gear, maintaining inventory, and ensuring secure, efficient operations while providing technical guidance to peers.

You will handle break/fix support, monitor software, respond to requests via phone, email, tickets, and chat, and collaborate with subject matter experts using ITIL practices.