Endpoint Technician I: Onsite IT Support & Setup

Mass General Brigham Incorporated; Northampton (MA); On-site; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a technical support professional to manage and support a range of IT equipment and systems at our onsite location. Responsibilities include break/fix support, setup and decommissioning of equipment, and daily operational monitoring.

The ideal candidate will have strong Windows experience, solid customer service skills, and the ability to document issues for our knowledge base. Onsite work at 30 Locust Street with a 40-hour workweek is standard.

Qualifications

• High School Diploma or Associate's Degree required; relevant experience considered in lieu of degree.
• Strong troubleshooting skills across hardware and software in Windows environments.
• Excellent written and verbal communication with internal users and teams.

Responsibilities

• Provide break/fix technical support for networked and stand-alone computing equipment.
• Transport, set up, install, and decommission systems as needed.
• Provide operational support by accessing software, monitoring system jobs, and addressing peripheral hardware errors.
• Respond to support requests via phone, email, ticketing systems, and chat.
• Document issues and resolutions for the knowledge base and process improvements.

Skills

Windows OS

IT Troubleshooting

Customer Service

Communication Skills

Education

High School Diploma or Associate's Degree

Tools

Ticketing Systems

Network Monitoring

Job description

Mass General Brigham Incorporated is seeking a technical support professional to manage and support a range of IT equipment and systems at our onsite location. Responsibilities include break/fix support, setup and decommissioning of equipment, and daily operational monitoring.

The ideal candidate will have strong Windows experience, solid customer service skills, and the ability to document issues for our knowledge base. Onsite work at 30 Locust Street with a 40-hour workweek is standard.