Onsite IT Support Technician I

Mass General Brigham; Northampton (MA); On-site; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham in Northampton, MA is seeking an IT Support professional to provide break/fix technical help, transport and set up equipment, and help keep systems secure and efficient.

The role emphasizes user support, incident response, and documentation to build a growing internal knowledge base. Onsite work, regular weekday hours, and a competitive starting pay are provided to enable reliable service across the organization's departments.

Qualifications

• High School Diploma or Associate's Degree or equivalent preferred.
• 1-2 years customer service and IT support experience preferred.
• Experience in a technical environment and troubleshooting skills.

Responsibilities

• Provide break/fix support for networked and stand-alone computing equipment.
• Transport, set up, install, and decommission systems.
• Provide operational support by monitoring jobs and addressing hardware errors.
• Respond to support requests via phone, email, ticketing systems.
• Document issues and resolutions for knowledge base development.

Skills

IT support

Customer service

Troubleshooting

Communication skills

Education

HS Diploma or Associate

Tools

Microsoft Windows

Job description

Mass General Brigham in Northampton, MA is seeking an IT Support professional to provide break/fix technical help, transport and set up equipment, and help keep systems secure and efficient.

The role emphasizes user support, incident response, and documentation to build a growing internal knowledge base. Onsite work, regular weekday hours, and a competitive starting pay are provided to enable reliable service across the organization's departments.