On-Site IT Field Support Technician I

South Shore Health; Weymouth (MA); On-site; USD 79,600,000 - 107,108,000; Full time

Job summary

South Shore Health in Weymouth, MA is seeking an IT Field Support Technician I to deliver first‑level on‑site desktop support across the health system. You will own on‑site requests, resolve break/fix issues, assist with moves, adds and changes, and document work in the ticketing system in real time.

We value candidates with 1–3 years of desktop support experience in healthcare, familiarity with Windows 11, and ability to communicate with clinicians and staff.

Qualifications

• Associate's degree or technical certification in computer science or IT preferred.
• 1–3 years of desktop support experience in healthcare.
• Experience supporting Windows-based desktops and peripherals.

Responsibilities

• Provide first level on-site desktop support.
• Resolve break/fix issues and support moves, adds and changes.
• Document all work in the ticketing system in real time.
• Assist with hardware and software upgrades and inventory.
• Coordinate with IS Leadership and colleagues.

Skills

Desktop support

Windows 11

End-user communication

Mobile devices support

Education

Associate's degree or IT cert

Tools

Ticketing system

CMDB awareness

Desktop hardware (Dell/HP/Lenovo)

Job description

South Shore Health in Weymouth, MA is seeking an IT Field Support Technician I to deliver first‑level on‑site desktop support across the health system. You will own on‑site requests, resolve break/fix issues, assist with moves, adds and changes, and document work in the ticketing system in real time.

We value candidates with 1–3 years of desktop support experience in healthcare, familiarity with Windows 11, and ability to communicate with clinicians and staff.