Endpoint Technician I — Onsite IT Support & Troubleshooting

Massachusetts General Hospital; Northampton (MA); On-site; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham in Massachusetts is seeking an IT Support Technician to manage and support a wide range of technical systems and equipment in a on-site role. Responsibilities include transporting and setting up equipment, providing break/fix support, and guiding peers to maintain productivity.

The position requires 1–2 years in IT support or customer service, a High School Diploma or GED (Associate's preferred), strong Windows skills, and excellent communication.

Qualifications

• 1–2 years experience in customer service and IT support.
• Education: high school diploma or equivalent; associate degree preferred.
• Proficient with Windows operating systems and standard software.

Responsibilities

• Provide break/fix technical support for networked and stand-alone equipment.
• Transport, set up, install, and decommission systems.
• Monitor software and system jobs and respond to errors.
• Respond to support requests via phone, email, ticketing, and chat.
• Document issues and resolutions for knowledge base and improvements.
• Collaborate with experts and escalate using ITIL practices.

Skills

Windows OS

IT Support

Troubleshooting

Customer Service

Communication

Multi-tasking

Education

High School Diploma or Equivalent

Associate's Degree Preferred

Tools

Ticketing systems

Instant messaging platforms

ITIL practices

Job description

Mass General Brigham in Massachusetts is seeking an IT Support Technician to manage and support a wide range of technical systems and equipment in a on-site role. Responsibilities include transporting and setting up equipment, providing break/fix support, and guiding peers to maintain productivity.

The position requires 1–2 years in IT support or customer service, a High School Diploma or GED (Associate's preferred), strong Windows skills, and excellent communication.