Desktop Support Technician - Windows/macOS, Imaging, On-Call

Apptad Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Apptad Inc. is seeking a Desktop Support Technician to provide deskside and remote support for Windows and Apple laptops and desktops in New York City.

You will troubleshoot Office 365, Google Workspace, imaging workflows, and device deployments while maintaining asset management records and ITSM ticket workflows. Responsibilities include onboarding new hires, overseeing asset tagging, and participating in on-call rotations.

Qualifications

• 5–7 years of IT experience in desktop or end-user support.
• t

Responsibilities

• Provide deskside and remote support for Windows and Apple laptops/desktops.

Skills

Deskside support

Windows troubleshooting

MacOS troubleshooting

Office 365 support

Google Workspace

Device imaging

Imaging deployment

Asset management

On-call support

Customer service

ITSM tickets

Education

MCP

CompTIA A+

ITIL Foundation

Tools

ServiceNow

Intune

Windows Autopilot

Microsoft 365

Job description

Apptad Inc. is seeking a Desktop Support Technician to provide deskside and remote support for Windows and Apple laptops and desktops in New York City.

You will troubleshoot Office 365, Google Workspace, imaging workflows, and device deployments while maintaining asset management records and ITSM ticket workflows. Responsibilities include onboarding new hires, overseeing asset tagging, and participating in on-call rotations.