Onsite IT Systems Technician: Windows & Shop Floor IT

Sargent-Aerospace-; Tucson (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Compensation

Holidays/Vacation/Sick Time

401k Savings & Investment Plan

Tuition Reimbursement

HSA/FSA

Life & Disability Insurance

Pet Insurance

Gym & Rideshare Incentives

½ day Fridays

Job summary

Sargent Aerospace & Defense – Kahr Bearing is hiring an IT Systems Technician to provide onsite Level 1/2 support and manage deployments for Windows endpoints, M365, Teams, printers, and shop-floor technology. You will serve as the onsite IT resource for Kahr Bearing and own site projects from setup to closure.

The role involves working across office and manufacturing environments, owning actions, and coordinating with internal partners to improve IT services and security.

Qualifications

• Must be a U.S. Citizen.
• 2+ years of IT support, desktop support, or systems technician experience.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Experience deploying and troubleshooting desktops, laptops, peripherals, printers, and shared workstations.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic troubleshooting.
• Ability to work safely and effectively in both office and manufacturing environments.
• Ability to organize multiple open actions, identify dependencies, provide status updates, and follow work through.
• Strong troubleshooting, documentation, communication, organizational, and customer-service skills.
• Ability to work independently while collaborating with cross-functional technical teams.

Responsibilities

• Provide onsite Level 1 and Level 2 support for hardware and business applications.
• Image, configure, deploy, and maintain computers, monitors, peripherals, and other endpoint equipment.
• Prepare and validate technology for new hires, employee moves, conference rooms, and production areas.
• Troubleshoot wired and wireless connectivity, TCP/IP, DNS, DHCP, cabling, Wi-Fi, and basic network issues.
• Support Microsoft 365, Teams phones, and conference-room technology.
• Support shop-floor technologies, including timeclocks, kiosks, production workstations, printers, CNC network connectivity, and related manufacturing-system endpoints.
• Assist with local infrastructure activities involving file servers, shared folders, and permissions.
• Coordinate Ethernet drops, equipment installations, and dependencies with internal partners and approved vendors.
• Assist with manufacturing applications and integrations such as CIMCO, FactoryTrack, GageTrak, and similar systems by supporting endpoint setup, connectivity, licensing, access, installation, testing, and issue documentation.
• Maintain IT asset inventory, software records, spare equipment, storage areas, cable standards, and documentation.
• Own assigned tickets and project actions from intake through completion, including status updates, dependency tracking, requestor communication, validation, and closure.
• Monitor recurring issues and recommend practical improvements that increase reliability, standardization, security, and support efficiency.
• Coordinate support and installations with IT teams, business stakeholders, contractors, and technology vendors
• Support onboarding, offboarding, audits, compliance activities, cybersecurity controls, and other IT projects as assigned
• Travel to other local company locations as required.

Skills

Windows OS

Microsoft 365

Networking basics

Documentation

Customer service

Onsite support

Education

High school diploma

Associate degree IT

CompTIA A+

ITIL certification

Tools

CIMCO

FactoryTrack

GageTrak

Active Directory

Intune

Job description

Sargent Aerospace & Defense – Kahr Bearing is hiring an IT Systems Technician to provide onsite Level 1/2 support and manage deployments for Windows endpoints, M365, Teams, printers, and shop-floor technology. You will serve as the onsite IT resource for Kahr Bearing and own site projects from setup to closure.

The role involves working across office and manufacturing environments, owning actions, and coordinating with internal partners to improve IT services and security.