Onsite IT Support Technician – Secret Clearance Required

Agile Defense; Warren (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

Agile Defense invites applications for an IT Customer Service Technician stationed on-site at the Detroit Arsenal, MI. The role supports end users, manages tickets, and resolves hardware/software issues while maintaining a high level of customer service.

A Secret clearance is required, with certification readiness and DoD-aligned practices. Candidates should have 2+ years in IT or technical customer service, familiarity with Active Directory, Windows 11, VPN, VTC, and remote access tools, and be

Qualifications

• High School Diploma or GED.
• Secret clearance required to start.
• 2+ years IT or technical customer service experience.

Responsibilities

• End user support, ticket response, resolution, and escalation for apps/SP.
• Respond to inquiries from computer users and assist in resolving IT problems; diagnose hardware/software issues.
• Respond to telephone calls and assist customers with computer/software problems through the service desk.

Skills

Active Secret clearance

Customer service

Communication skills

Time management

Education

High School Diploma / GED

Tools

Active Directory

Windows 11

Beyond Trust

MS Office

SCCM

VPN

VTC

RDP

Job description

Agile Defense invites applications for an IT Customer Service Technician stationed on-site at the Detroit Arsenal, MI. The role supports end users, manages tickets, and resolves hardware/software issues while maintaining a high level of customer service.

A Secret clearance is required, with certification readiness and DoD-aligned practices. Candidates should have 2+ years in IT or technical customer service, familiarity with Active Directory, Windows 11, VPN, VTC, and remote access tools, and be