Onsite IT Support Technician — Secret Clearance

Agile Defense, LLC; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Agile Defense, LLC is seeking an IT Customer Service Technician for on-site support at Redstone Arsenal, AL. The role requires a Secret clearance (must have clearance to start) and IAT Level I certification or equivalent.

You will provide end-user IT support, resolve incidents, and guide users through hardware and software issues. The position emphasizes strong customer service, professional demeanor, and the ability to work with a diverse team in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Good communication abilities and professional demeanor.
• Ability to work with a diverse and dynamic team.
• Strong time management and flexible scheduling to support mission needs.

Responsibilities

• Provide end-user IT support and incident resolution for apps and SP.
• Diagnose hardware and software issues and guide customers through solutions.
• Answer calls and use service desk tools to assist with problems.
• Provide technical guidance on hardware/software installation and operation.
• Support video teleconferencing and meeting equipment as needed.
• Perform other duties to support IT operations and mission goals.

Skills

Customer service

Communication

Teamwork

Time management

Flexibility

Professional demeanor

Education

High School Diploma or GED

Job description

Agile Defense, LLC is seeking an IT Customer Service Technician for on-site support at Redstone Arsenal, AL. The role requires a Secret clearance (must have clearance to start) and IAT Level I certification or equivalent.

You will provide end-user IT support, resolve incidents, and guide users through hardware and software issues. The position emphasizes strong customer service, professional demeanor, and the ability to work with a diverse team in a fast-paced environment.