Onsite IT Support Technician – Miami

Compucom Staffing; Miami (FL); On-site; USD 26,000 - 31,000; Full time

Job summary

CompucomStaffing in Miami, FL is seeking a Deskside Support Technician to provide onsite end-user support for desktops, laptops, and peripherals. The role focuses on rapid issue diagnosis, professional communication, and proactive service to enhance user experience.

Ideal candidates have 2+ years of desk-side experience, familiarity with SCCM/Intune/ServiceNow, and the ability to work independently in a fast-paced onsite environment while delivering excellent customer service.

Qualifications

• Minimum 2+ years of desk side support experience in enterprise environments.
• Experience with ITSM tools (ServiceNow) and endpoint management a plus.
• Strong communication, troubleshooting, and customer-facing skills.

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and mobile devices.
• Configure, test, and deploy new technology and software; document resolutions.
• Triage incidents via ITSM tools and escalate to level 2/3 when needed.
• Coordinate tickets and support remote and onsite users with clear updates.
• Support enterprise system rollouts and maintain high customer service levels.

Skills

Desk Side Support

Communication skills

Troubleshooting

Onsite work

ITSM tools

Tools

SCCM

Intune

ServiceNow

Endpoint management

Job description

CompucomStaffing in Miami, FL is seeking a Deskside Support Technician to provide onsite end-user support for desktops, laptops, and peripherals. The role focuses on rapid issue diagnosis, professional communication, and proactive service to enhance user experience.

Ideal candidates have 2+ years of desk-side experience, familiarity with SCCM/Intune/ServiceNow, and the ability to work independently in a fast-paced onsite environment while delivering excellent customer service.