Onsite IT Support Technician I

Mass General Brigham; Pennsylvania; On-site; USD 30,000 - 43,000; Full time

Job summary

Mass General Brigham in the United States is seeking an onsite IT Support Technician to manage and support a wide range of technical systems and equipment. This role includes transporting and setting up equipment, maintaining inventory, and providing troubleshooting guidance to internal users.

Responsibilities include break/fix support, system monitoring, and incident handling via phone, email, and ticketing systems. Onsite work at 30 Locust Street with 40 scheduled hours per week.

Qualifications

• High School Diploma or equivalent required; related degree preferred.
• Experience in customer service and IT support is valued.
• 1–2 years in hardware/software troubleshooting desirable.

Responsibilities

• Provide break/fix technical support for networked and stand-alone equipment.
• Transport, set up, install, and decommission systems.
• Monitor software and system jobs; respond to hardware errors.
• Input, process, and retrieve data as part of daily operations.
• Handle support requests via phone, email, tickets, and messaging.
• Deliver timely technical support and customer service to internal users.
• Collaborate with SMEs and escalate when needed using ITIL practices.
• Document issues and resolutions for knowledge base growth.

Skills

Windows operating systems

Troubleshooting

Customer service

Communication skills

IT support

Documentation

Education

High School Diploma or Equivalent

Associate’s Degree Related Field of Study preferred

Tools

Microsoft Windows

ITIL

Job description

Mass General Brigham in the United States is seeking an onsite IT Support Technician to manage and support a wide range of technical systems and equipment. This role includes transporting and setting up equipment, maintaining inventory, and providing troubleshooting guidance to internal users.

Responsibilities include break/fix support, system monitoring, and incident handling via phone, email, and ticketing systems. Onsite work at 30 Locust Street with 40 scheduled hours per week.