Endpoint Technician I - Onsite IT Support

0100 Mass General Brigham Incorporated; United States; On-site; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an IT Support Technician to manage and support a wide range of technical systems and equipment, transport and set up gear, and maintain inventory while ensuring secure, efficient operations.

You will provide break/fix support, respond to requests via phone, email, ticketing systems, and collaborate with subject matter experts using ITIL practices. A high school diploma or associate degree is preferred; 1–2 years of IT support experience is ideal.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred.
• Can this role accept experience in lieu of a degree? Yes
• Experience in customer service and IT support, including hardware and software troubleshooting 1-2 years preferred and Experience in support or related technical field 0-1 year preferred.
• Solid experience with Microsoft Windows operating systems and troubleshooting across IT environments.
• Proficient written and verbal communication skills and outstanding customer service.

Responsibilities

• Provide break/fix technical support for networked and stand-alone computing equipment.
• Transport, set up, install, and decommission systems.
• Provide operational support by accessing software, monitoring system jobs, and responding to errors.
• Operate systems to input, process, and retrieve data.
• Respond to support requests via phone, email, ticketing, and instant messaging.

Skills

Technical systems knowledge

Troubleshooting

Windows OS

Communication skills

Customer service

Multi-tasking

Creative/detail-oriented

ITIL practices

Education

High School Diploma or equivalent

Associate degree in related field

Tools

ITIL framework

Job description

Mass General Brigham Incorporated is seeking an IT Support Technician to manage and support a wide range of technical systems and equipment, transport and set up gear, and maintain inventory while ensuring secure, efficient operations.

You will provide break/fix support, respond to requests via phone, email, ticketing systems, and collaborate with subject matter experts using ITIL practices. A high school diploma or associate degree is preferred; 1–2 years of IT support experience is ideal.