Onsite IT Support Technician I

Partner's Healthcare; Northampton (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

Mass General Brigham Incorporated seeks an IT support specialist to manage and support a wide range of technical equipment and systems on site. You will transport, set up, and decommission devices, provide break/fix support, and ensure secure, efficient operations for internal users.

The role requires strong problem-solving and communication skills, plus experience in customer service and IT support. Monday–Friday, 8am–4:30pm, onsite at 30 Locust Street.

Qualifications

• Experience in customer service and IT support (1–2 years preferred).
• Strong troubleshooting and problem-solving abilities across IT environments.
• Excellent written and verbal communication skills.
• Ability to multi-task in a fast-paced technical environment.

Responsibilities

• Provide break/fix technical support for networked and stand-alone computing equipment.
• Transport, set up, install, and decommission systems.
• Monitor software and system jobs; respond to peripheral hardware errors and stoppages.
• Operate systems to input, process, and retrieve data as part of daily operations.
• Respond to support requests via phone, email, ticketing systems, and instant messaging platforms.
• Document issues and resolutions for knowledge base development and process improvement.

Skills

IT support

Windows OS

Customer service

Troubleshooting

Communication skills

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Ticketing systems

Job description

Mass General Brigham Incorporated seeks an IT support specialist to manage and support a wide range of technical equipment and systems on site. You will transport, set up, and decommission devices, provide break/fix support, and ensure secure, efficient operations for internal users.

The role requires strong problem-solving and communication skills, plus experience in customer service and IT support. Monday–Friday, 8am–4:30pm, onsite at 30 Locust Street.