Onsite IT Support Technician — HQ & Field Coverage

Akumin®; West Palm Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Cross training opportunities

Medical, dental, and vision insurance

HSA with employer contributions

401(k) with employer match

Paid holidays

PTO and sick time

Job summary

Akumin is seeking a Field Support Technician to deliver full-time, office-based IT support from our Plantation, FL headquarters. You will manage the centralized queue, provide on-site and remote troubleshooting, and collaborate with Service Desk, Engineering, and Management to keep systems running across the United States.

The role requires strong communication, IT fundamentals, and the ability to travel to nearby sites as needed.

Qualifications

• Associate’s degree in information technology or related field, or 3 years of service desk experience.
• Demonstrated experience managing and prioritizing a high-volume call queue and ticketing system in a fast-paced environment.
• Intermediate knowledge of Service Desk systems, Citrix, Active Directory, Okta MFA, and O365 / Microsoft 365.
• Strong interpersonal and communication skills with the ability to support remote users and translate technical issues into plain language.
• Must be able to report to the office full-time.
• Capable to self-manage and prioritize high volume of tickets to assist end users.
• 100% travel may be required.

Responsibilities

• Main Office Support: Hands-on technical support for local users, hardware, peripherals, and network at the corporate headquarters.
• National Remote Support & Queue Management: Manage incoming IT tickets and centralized call queue for sites nationwide.
• Local On-Site Support: Travel to neighboring offices to provide hands-on IT assistance and hardware deployment.
• Clinical & Corporate Systems Troubleshooting: Resolve issues in clinical and corporate software and systems.
• System Administration & Onboarding: User account setup and security access management; user training/docs.
• Vendor & Team Collaboration: Coordinate with internal teams and external vendors for deployments.
• Administration & Operations: Monitor uptime, assist with asset tracking, and handle additional tasks.

Skills

Ticketing system management

Remote user support

Interpersonal communications

Service Desk collaboration

Time management

Education

Associate’s Degree in Information Technology or related field

Bachelor’s Degree in Information Technology (Preferred)

Tools

Citrix

Active Directory

Okta MFA

Microsoft 365 (O365)

Job description

Akumin is seeking a Field Support Technician to deliver full-time, office-based IT support from our Plantation, FL headquarters. You will manage the centralized queue, provide on-site and remote troubleshooting, and collaborate with Service Desk, Engineering, and Management to keep systems running across the United States.

The role requires strong communication, IT fundamentals, and the ability to travel to nearby sites as needed.