Field Support Technician

Akumin®; Miami (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical, dental, and vision insurance

401(k) with employer match

Paid holidays

Job summary

Akumin is seeking a Field Support Technician for full-time, onsite work at our Plantation Headquarters. You will provide hands-on IT support for local staff and oversee a centralized help desk with remote escalation for clinics nationwide.

The role covers hardware, software, network issues, Active Directory, Okta MFA, and Microsoft 365; you will also assist with system onboarding, asset tracking, and coordinating with service desk and engineers. Travel across the U.S. may be required.

Qualifications

• Associate’s Degree in IT or 3 years in service desk required.
• Experience managing high-volume call queue and ticketing system.
• Proficiency with Citrix, Active Directory, Okta MFA, and Microsoft 365.

Responsibilities

• Provide direct onsite IT support at the corporate headquarters.
• Manage national remote support queue and centralized call queue.
• Assist with system onboarding, asset tracking, and troubleshooting.
• Collaborate with Service Desk, Engineering, and management teams.

Skills

Service desk experience

Strong communication

Ticket queue management

Remote troubleshooting

Self-management

Education

Associate's Degree in Information Technology

Bachelor's Degree in Information Technology

Tools

Citrix

Active Directory

Okta MFA

Microsoft 365 / O365

Job description

Status: Onsite. This is an onsite position located at our Plantation Headquarters - 8300 W. Sunrise Blvd, Plantation, FL 33322

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

The role of the Field Support Technician is to provide full-time, office-based technical support, serving as the primary physical anchor for our corporate headquarters. Working under a tiered support model, the technician’s primary responsibility is to deliver direct, on-site assistance to staff and systems at the main office, followed by providing local hands-on technical support at our neighboring locations as needed. Additionally, the role is responsible for managing the centralized call queue and IT ticketing system to provide comprehensive remote troubleshooting and support for all other offices, clinical locations, and remote users across the United States. Collaborating closely with the Service Desk, Engineering, and Management teams, this position ensures seamless operations, high system uptime, and prompt resolution of hardware, software, and connectivity issues nationwide.

Specific duties include, but are not limited to:

• Main Office Support (Primary): Provides direct, hands-on, full-time technical support, hardware setup, and troubleshooting for all local users, workstations, peripherals, and network infrastructure at the corporate headquarters.
• National Remote Support & Queue Management (Tertiary): Manages, prioritizes, and resolves incoming IT support tickets and the centralized call queue, providing remote troubleshooting and support for clinical sites, offices, and remote users across the United States.
• Local On-Site Support (Secondary): Travels to neighboring office and clinical locations as needed to deliver hands-on technical assistance, hardware deployments, and physical system troubleshooting.
• Clinical & Corporate Systems Troubleshooting: Troubleshoots workflows, functionality, and remote connectivity issues for clinical systems (such as radiology/imaging systems) and corporate software applications.
• System Administration & Onboarding: Performs basic system administration, including user account setup and security access management (Active Directory, Okta MFA, Google Workspace), and provides training or technical documentation for end-users.
• Vendor & Team Collaboration: Collaborates with internal IT and Network Engineering teams on system migrations and deployments, and coordinates with external OEM/hardware vendors to resolve complex local infrastructure issues.
• Administration & Operations: Monitors local system uptime, assists with IT asset tracking, and performs other duties and projects as assigned by management.

Position Requirements:

• Associate’s Degree Information technology or related field, or 3 years of experience in handling service desk issues will be considered in lieu of associate’s degree.
• Demonstrated experience managing and prioritizing a high-volume call queue and ticketing system in a fast-paced environment.
• Intermediate knowledge of Service Desk systems, Citrix, Active Directory, Okta MFA, and O365 / Microsoft 365.
• Strong interpersonal and communication skills with the ability to support remote users and translate technical issues into plain language.
• Must be able to report to the office full-time.
• Capable to self-manage and prioritize high volume of tickets in order to assist end users with their technical needs.
• 100% Travel may be required

Preferred:

• Bachelor's Degree in Information Technology.
• 3-5 years of experience working in an IT support or service desk role.
• Certificate from College or Technical School: CompTIA A+, Network+, or Microsoft 365 Certified Fundamentals / Modern Desktop Administrator.

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.