Onsite IT Support Technician — Customer-Focused Tech Help

Toyota Material Handling; New York (NY); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Performance Bonus

13 Paid Holidays

401(k) match

Medical plans

Dental & Vision options

Tuition Assistance

EAP and wellness programs

Develop/Kaizen culture

Descrizione del lavoro

Toyota Material Handling North America seeks an IT Support Technician to provide front-line technical support. You’ll manage desktop tasks, deployments, and AD accounts while collaborating with manufacturing on innovative projects. The role is in Greene, NY, on-site, with a focus on customer service and problem solving.

The position requires IT experience, ITIL familiarity, and strong organizational skills. A competitive benefits package and growth opportunities are offered.

Competenze

• Bachelor’s degree OR equivalent IT environment experience.
• Experience installing, configuring, troubleshooting mobile/desktop devices.
• Typically 3–5 years of Corporate IT Desktop Support experience.
• Strong organizational, problem solving, analytical and time management skills.
• ITIL Foundations Certification or ITSM/ITIL experience.

Mansioni

• Provide excellent customer service via phone and email, handling diverse technical issues.
• Perform desktop management tasks: updates, patches, imaging, inventory and reporting.
• Configure and deploy client equipment for file sharing, printing and email.
• Manage Active Directory: accounts, permissions, and security guidelines.
• Maintain software inventory and distribute approved programs and updates.
• Document issues and resolutions; contribute to knowledge base articles.
• Suggest improvements to helpdesk procedures with IT Managers.

Conoscenze

Customer service

Problem solving

Time management

Communication

Organizational skills

Formazione

Bachelor's degree

ITIL Foundations Certification

Strumenti

Active Directory

IT asset management

Desktop management software

Remote control tools

Imaging computers

Descrizione del lavoro

Toyota Material Handling North America seeks an IT Support Technician to provide front-line technical support. You’ll manage desktop tasks, deployments, and AD accounts while collaborating with manufacturing on innovative projects. The role is in Greene, NY, on-site, with a focus on customer service and problem solving.

The position requires IT experience, ITIL familiarity, and strong organizational skills. A competitive benefits package and growth opportunities are offered.