Onsite IT Support Technician - Customer-Focused

VIVA USA Inc

Austin (TX)

On-site

USD 42,000 - 56,000

Full time

3 days ago

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Job summary

VIVA USA Inc. seeks an entry-level IT support professional for an on-site role in Austin. The candidate will provide first-line triage, document issues, and assist with device provisioning and asset stock management.

The role emphasizes patient, customer-focused communication, basic Windows troubleshooting, and familiarity with Android/iOS. Training and growth opportunities are available within a collaborative IT team.

Qualifications

Ability to take time to understand an issue and document it clearly.
Basic Windows troubleshooting knowledge and mobile OS familiarity.
Customer-facing mindset with strong written and verbal communication.
Willingness to learn and follow IT security and privacy policies.
Experience with notes and documentation is a plus.

Responsibilities

Provide first level triage and technical support to employees via tickets and in-person at desk.
Analyze workflows to identify improvements and ensure proper documentation.
Assist IT team with provisioning, device refreshes, and asset stock management.
Create and maintain clear documentation and status updates for clients.
Support project goals and help set up devices or accessories as needed.
Collaborate with a senior technician for escalations and knowledge sharing.