Tier 2 Technician

IT Voice; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Job summary

IT Voice is seeking an Onsite IT Support Technician in Cleveland, OH, to assist with technical issues and provide top-tier support for IT systems on-site. This role demands a high school education, basic PC troubleshooting skills, and a commitment to the company's values. You will work directly with clients, ensuring their tech needs are met efficiently.

The position offers 401(k), health benefits, paid time off, and career growth opportunities in a supportive environment.

Qualifications

• 1-2 years of support experience and willingness to learn.
• Good communication skills; able to give and receive feedback.
• Dependable transportation required.

Responsibilities

• Provide desk-side support for hardware and software issues.
• Install, configure, and troubleshoot IT systems.
• Collaborate with technical support team to resolve issues.

Skills

PC and peripheral troubleshooting

Customer service skills

Communication skills

Education

High School degree or equivalency

Tools

MS365

Job description

IT Voice is a leading provider of Technology solutions, specializing in a wide range of services including Managed IT, Cloud, Security, Managed Network, and VoIP solutions. As a Managed Service Provider (MSP), we are dedicated to delivering World Class Technology with Hometown Service, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients, taking ownership of every task and approaching our work with efficiency and integrity. If you're seeking a fast-growth company with sound values and an opportunity to advance your career, then this is the place for you.

About the role

As an Onsite IT Support Technician, you'll play a crucial role in resolving technical issues, installing and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you'll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives.

What you’ll do

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to elevate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
• Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing.

Qualifications

• High School degree or equivalency required.
• Approved to work in the US with a valid driver's license.
• Basic PC and peripheral experience required.
• Familiarity with MS365 is favorable.
• Punctual, courteous, and professional demeanor required.
• 1-2 years of support experience and willingness to learn are favorable.
• Dependable transportation to the customer site is required.
• Must be located in the Cleveland, OH area due to the onsite engagement.
• Ability to get stuff done; the team values high productivity.
• Passion for technology.
• Heart to always do the right thing and admit mistakes.
• Good communication skills; willing to give and receive constructive feedback.

Additional Information

• Dedicated 5-day-a-week resource, 8 hours per day during regular business hours with a 1-hour lunch, unless otherwise mutually agreed upon.
• 4 days onsite: 7:00 AM - 4:00 PM Central Time Zone.
• 1 day remote: 7:00 AM - 4:00 PM Central Time Zone.
• Position reports to the Director of IT of the IT Voice customer, but will be part of the IT Voice technical support team.
• Minimum of 3 days on the customer site and potentially 5 days per week.
• Must have dependable transportation to the customer site.

What We Offer

• Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays.
• Growth: Career advancement opportunities in a growing, people-first organization.