Tier 2 Technician

IT Voice; Eau Claire (WI); On-site; USD 49,920 - 58,240; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

PTO

Mileage reimbursement

Company phone

Travel reimbursement

Job summary

IT Voice, a trusted IT solutions provider in Eau Claire, seeks a Tier 2 Technician to install, maintain, and repair IT infrastructure while delivering reliable first-line support.

This full-time, on-site role requires proactive problem solving and collaboration with a growing team dedicated to excellence and client satisfaction. Applicants should have 3+ years in IT and pursue CompTIA certifications, with ability to lift up to 70 pounds during site visits.

Qualifications

• Minimum 3 years in IT, with proficiency in system maintenance and troubleshooting.
• Must live within commuting distance of Eau Claire, WI.
• Pursuing or holding CompTIA+ and CompTIA Network+ certifications.
• Experience using a ticketing system.
• Broad knowledge of computer systems, software, hardware, networking, and communications.

Responsibilities

• Provide on-site technical support during weekly client visits.
• Install, configure, and maintain computers and related equipment.
• Document network changes and maintain inventory records.
• Maintain network documentation and diagrams.
• Coordinate records for users, security, and assets.
• Evaluate hardware/software upgrades and network updates.
• Lead projects with moderate scope and guide staff.
• Stay updated on IT trends and best practices.
• Be available for on‑call as needed.

Skills

IT experience

CompTIA+

CompTIA Network+

Ticketing system

Hardware knowledge

On-site visits

Leadership guidance

Tools

Ticketing software

Job description

At IT Voice, we are a trusted leader in delivering cutting‑edge IT solutions, specializing in network management, system administration, cybersecurity, cloud services, and unified communications. We are passionate about helping businesses thrive through technology, and we are proud to uphold a culture built on excellence, integrity, and a genuine focus on people. Our team prioritizes client needs, takes ownership of every challenge, and operates with integrity and efficiency. At IT Voice, we strive for excellence in everything we do, ensuring our clients receive top‑tier support and satisfaction.

Job Description

As a Tier 2 Technician at IT Voice, you’ll be a key player in keeping systems and networks running smoothly. With your technical expertise, you’ll install, maintain, test, and repair IT infrastructure while providing crucial first‑level support. You’ll be the go‑to for resolving routine technical issues and ensuring seamless IT operations, making a real impact on the Eau Claire community.

Responsibilities

• Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively.
• Perform general problem solving and assistance on diverse software applications and hardware systems for customers.
• Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning.
• Documentation: Maintain accurate and up‑to‑date network documentation, including network diagrams, configurations, and inventory records. Document network changes and updates for future reference.
• Conduct weekly site visits to clients in the field, offering on‑site technical support and assistance as required.
• Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation.
• Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems.
• Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work.
• Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field.
• Must be available for On Call as needed.

Qualifications

• Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting.
• Must live within commuting distance of Eau Claire, WI.
• Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise.
• Experience using a ticketing system.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges.
• Ability to provide functional direction to other technical support staff and/or student employees, leveraging your experience and expertise.
• Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance.
• Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance.
• Ability to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues.
• Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets.
• This position requires onsite time at a health care facility and current Flu vaccinations.

What We Offer

• Base Salary: $24/hour – $28/hour
• Benefits: 401(k), health, dental, vision, life insurance, PTO, mileage reimbursement, company phone, travel reimbursement, and business expense coverage.
• Growth: Career advancement opportunities in a growing, people‑first organization.

Work Schedule

Monday to Friday, full‑time