Onsite IT Support Specialist — MS 365 & Azure Pro

Particle Measuring Systems, Inc.; Niwot (CO); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid vacation

Tuition reimbursement

Employee recognition programs

Job summary

Particle Measuring Systems, Inc. is seeking an IT Support Specialist to join our growing IT team in Niwot, Colorado. You will deliver first and second-level support for software applications and hardware, ensuring systems are secure, up-to-date, and operating smoothly across global locations.

The role requires strong problem-solving abilities, excellent communication, and a customer-focused mindset. You will work onsite, collaborating with cross-functional teams to continuously improve IT

Qualifications

• Associate's degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge of Microsoft 365 and Azure environment.
• General Knowledge of Microsoft Exchange (On-Premise and Online).
• General Knowledge of Hypervisor technology (Hyper-V and VMware).
• Understanding of networking including DNS, DHCP, TCP/IP
• Understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Experience with cloud-based technology and applications.
• Strong documentation skills.
• Experience with troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong and creative problem-solving and analytical skills.
• Ability to work in a fast-growing team.
• Excellent customer service.

Responsibilities

• Provide first and second-level technical support for Particle Measuring Systems, software applications, and related hardware.
• Troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed.
• Install, configure, and maintain computer hardware and software systems.
• Provide remote and on-site technical support to customers as required.
• Document and track customer issues and resolutions.
• Maintain inventory of hardware and software assets.
• Participate in the development and improvement of IT support processes and procedures.
• Manage AD users and groups, permissions, and email systems.
• Support Microsoft 365/Azure environment with emphasis on Outlook, Microsoft Teams, OneDrive and SharePoint applications
• Continuously evaluate processes for improvements in efficiency, quality, and safety
• This job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.

Skills

Excellent communication

Strong problem solving

Team player

Customer service orientation

Independent worker

Education

Associate's degree in information technology

Tools

Microsoft 365/Azure

Hyper-V

VMware

Active Directory

Exchange

Job description

Particle Measuring Systems, Inc. is seeking an IT Support Specialist to join our growing IT team in Niwot, Colorado. You will deliver first and second-level support for software applications and hardware, ensuring systems are secure, up-to-date, and operating smoothly across global locations.

The role requires strong problem-solving abilities, excellent communication, and a customer-focused mindset. You will work onsite, collaborating with cross-functional teams to continuously improve IT