IT Support Specialist

Particle Measuring Systems, Inc.; Niwot (CO); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health coverage

Dental

Vision

FSA

Onsite clinic (CO employees)

Life insurance

401(k) retirement plan with company 2x

Vacation, holidays, and leave policies

Tuition reimbursement

Employee recognition programs

Employee assistance programs

Job summary

Particle Measuring Systems is seeking an IT Support Specialist in Niwot, CO to deliver high-quality IT support across global operations. The role emphasizes customer service, problem solving, and collaboration with cross-functional teams to maintain secure, up-to-date systems.

You will manage AD users, support MS 365/Azure, and contribute to process improvements while working in a fast-growing, onsite environment with opportunities to grow technically and professionally.

Qualifications

• Associate's degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge and understanding of Microsoft 365 and Azure environment.
• General Knowledge of Microsoft Exchange (On-Premise and Online).
• General Knowledge of Hypervisor technology (Hyper-V and VMware).
• Understanding of networking including DNS, DHCP, TCP/IP.
• Understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Experience with cloud-based technology and applications.
• Strong documentation skills.
• Experience with troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong and creative problem-solving and analytical skills.
• Ability to work in a fast-growing team.
• Excellent customer service.

Responsibilities

• Provide first and second-level technical support for Particle Measuring Systems, software applications, and related hardware.
• Troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed.
• Install, configure, and maintain computer hardware and software systems.
• Provide remote and on-site technical support to customers as required.
• Document and track customer issues and resolutions.
• Maintain inventory of hardware and software assets.
• Participate in the development and improvement of IT support processes and procedures.
• Manage AD users and groups, permissions, and email systems.
• Support Microsoft 365/Azure environment with emphasis on Outlook, Microsoft Teams, OneDrive and SharePoint applications
• Continuously evaluate processes for improvements in efficiency, quality, and safety

Skills

Customer service

Problem solving

Communication skills

Team player

Curiosity

Education

Associate's degree in IT

Tools

Microsoft 365/Azure

Microsoft Exchange

Hyper-V

VMware

Active Directory

Job description

About Us

Established in 1972, Particle Measuring Systems is a global leader for micro-contamination monitoring equipment improving the performance of clean manufactures in the semiconductor and pharmaceutical industries. We’re a growing technology company in Niwot, Colorado, the heart of the Rocky Mountains. We offer an exceptional and rewarding work environment in a great place to live. Our employees enjoy challenging projects in the development and manufacture of light scattering particle counters and diverse technologies and applications.

Your Impact

We are looking for a IT Support Specialist who will contribute to the success of the IT Team, applying their expertise in IT Support to support the achievement of team and company goals and deliver innovative, reliable solutions. In this role, the successful candidate will collaborate effectively with colleagues and cross-functional teams, demonstrate strong problem-solving and decision-making skills, and maintain a commitment to professional excellence, quality and continuous improvement.

The Role

This role will be a part of a growing team that helps drive the success of the IT department by providing excellent customer service and technology experience. The IT Support Specialist will ensure PMS’s systems are efficient, secure and up to date, providing IT support and expertise to keep everything running smoothly across our global operations. The ideal candidate will possess a strong sense of curiosity and willingness to learn and grow with a blend of technical expertise, problem-solving skills, and customer focus.

Job Responsibilities

• Provide first and second-level technical support for Particle Measuring Systems, software applications, and related hardware.
• Troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed.
• Install, configure, and maintain computer hardware and software systems.
• Provide remote and on-site technical support to customers as required.
• Document and track customer issues and resolutions.
• Maintain inventory of hardware and software assets.
• Participate in the development and improvement of IT support processes and procedures.
• Manage AD users and groups, permissions, and email systems.
• Support Microsoft 365/Azure environment with emphasis on Outlook, Microsoft Teams, OneDrive and SharePoint applications
• Continuously evaluate processes for improvements in efficiency, quality, and safety

This job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.

Required Qualifications

• Associate's degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge and understanding of Microsoft 365 and Azure environment
• General Knowledge of Microsoft Exchange (On-Premise and Online)
• General Knowledge of Hypervisor technology (Hyper-V and VMware)
• Understanding of networking including DNS, DHCP, TCP/IP
• Understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Experience with cloud-based technology and applications.
• Strong documentation skills
• Experience with troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong and creative problem-solving and analytical skills.
• Ability to work in a fast-growing team.
• Excellent customer service.

Work Environment & Physical Requirements

This role primarily operates in an office environment. Must be able to sit, stand, and use a computer for extended periods of time. This is 100% onsite working in Niwot, CO. Occasional lifting of up to 20 lbs. may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.

Compensation & Benefits

Competitive base hourly range: $29.00 – 38.50 per hour

Our compensation philosophy: we offer competitive pay based on market data, including local, national, and industry benchmarks. For new hires, offers are generally within the established min- to mid-point of the range for the role, with flexibility to recognize experience, skills, and education. Our approach ensures fair pay internally while remaining competitive externally and allows room for growth.

• Health coverage: medical
• dental
• vision
• fsa
• onsite clinic (CO employees)
• life insurance
• 401(k) retirement plan with company match
• Vacation, holiday, and leave policies
• Tuition reimbursement
• Employee recognition programs
• Employee assistance programs

Company Overview

Particle Measuring Systems is proud to be an Equal Opportunity Employer and are committed to building an inclusive and supportive workplace where everyone can thrive #LI-MC1 Particle Measuring Systems is a global leader in designing and manufacturing micro-contamination monitoring equipment. Based in Boulder, Colorado, our state of the art technology is instrumental in improving clean room performance in the semiconductor and pharmaceutical markets. Our specialized technology, and the challenging work necessary to create this technology, enables our company to attract talented team members so that everyone has the opportunity to reach their potential in engaging and stimulating roles. The diverse experience of our employees at all levels brings unique ideas and contributions to Particle Measuring Systems. Join Particle Measuring Systems and become part of a company that recognizes our success is driven by you! We are an Equal Opportunity Employer, committed to affirmative action, a discrimination-free workplace, and fair treatment to all employees. We offer a competitive salary and benefit programs, including medical, dental, vision, life and AD&D insurance, short- and long-term disability programs, a flexible spending account, a tuition reimbursement program, a 401(k) plan, profit sharing, paid company holidays and paid time off. As part of our value system, we maintain a non-smoking campus and provide an onsite clinic for employees to emphasize health and well-being in the workplace. We are proud to be an Equal Opportunity Employer. Colorado is one of the best places to live in the USA. We offer relocation assistance for many of our positions. Come live in Colorado!