Onsite IT Support Specialist – Colorado

OMEGA, Inc.; Niwot (CO); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health coverage

Dental

Vision

FSA

Onsite clinic (CO employees)

Life insurance

401(k) retirement plan with company 2x

Vacation, holidays, and leave policies

Tuition reimbursement

Employee recognition programs

Employee assistance programs

Job summary

Particle Measuring Systems is seeking an IT Support Specialist in Niwot, CO to deliver high-quality IT support across global operations. The role emphasizes customer service, problem solving, and collaboration with cross-functional teams to maintain secure, up-to-date systems.

You will manage AD users, support MS 365/Azure, and contribute to process improvements while working in a fast-growing, onsite environment with opportunities to grow technically and professionally.

Qualifications

• Associate's degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge and understanding of Microsoft 365 and Azure environment.
• General Knowledge of Microsoft Exchange (On-Premise and Online).
• General Knowledge of Hypervisor technology (Hyper-V and VMware).
• Understanding of networking including DNS, DHCP, TCP/IP.
• Understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Experience with cloud-based technology and applications.
• Strong documentation skills.
• Experience with troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong and creative problem-solving and analytical skills.
• Ability to work in a fast-growing team.
• Excellent customer service.

Responsibilities

• Provide first and second-level technical support for Particle Measuring Systems, software applications, and related hardware.
• Troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed.
• Install, configure, and maintain computer hardware and software systems.
• Provide remote and on-site technical support to customers as required.
• Document and track customer issues and resolutions.
• Maintain inventory of hardware and software assets.
• Participate in the development and improvement of IT support processes and procedures.
• Manage AD users and groups, permissions, and email systems.
• Support Microsoft 365/Azure environment with emphasis on Outlook, Microsoft Teams, OneDrive and SharePoint applications
• Continuously evaluate processes for improvements in efficiency, quality, and safety

Skills

Customer service

Problem solving

Communication skills

Team player

Curiosity

Education

Associate's degree in IT

Tools

Microsoft 365/Azure

Microsoft Exchange

Hyper-V

VMware

Active Directory

Job description

Particle Measuring Systems is seeking an IT Support Specialist in Niwot, CO to deliver high-quality IT support across global operations. The role emphasizes customer service, problem solving, and collaboration with cross-functional teams to maintain secure, up-to-date systems.

You will manage AD users, support MS 365/Azure, and contribute to process improvements while working in a fast-growing, onsite environment with opportunities to grow technically and professionally.