IT Support Desk Engineer II - MSP IT Pro, On-Call

Heartland Business Systems; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Heartland Business Systems provides a wide range of IT services from desktop support to basic server and firewall administration. This role is part of our managed services team, supporting multiple Heartland customers and balancing technical work with strong customer service in a fast-paced environment.

The ideal candidate will have 3+ years in an IT service role and be comfortable with proactive maintenance and on-call rotations to ensure reliable client environments.

Qualifications

• Experience in IT service, systems administration, and network administration.
• Customer service oriented with strong communication skills.
• Familiarity with Windows Server, Mac OS, and mobile OS support.

Responsibilities

• Respond to auto-generated ticket alerts and monitor ticket queues.
• Perform proactive maintenance on switches, firewalls, routers, and servers.
• Remote support for network and server hardware.
• Review client reports and provide resolutions based on data.
• Escalate tickets as needed and participate in after-hours on-call rotation.
• Assist in documenting procedures and internal processes.
• Provide training to customers or colleagues when needed.

Skills

Active Listening

Adaptability

Assertiveness

Conflict Resolution

Decision Making

Delegating Responsibility

Honesty / Integrity

Innovative

Problem Solving

Relationship Building

Resource Management

Strategic Planning

Time Management

Education

Associate degree in a technology-related field

Bachelor’s degree in a technology-related field

Tools

ConnectWise Manage

ConnectWise Automate

VMware

vSphere

LogicMonitor

Veem Backup

Job description

Heartland Business Systems provides a wide range of IT services from desktop support to basic server and firewall administration. This role is part of our managed services team, supporting multiple Heartland customers and balancing technical work with strong customer service in a fast-paced environment.

The ideal candidate will have 3+ years in an IT service role and be comfortable with proactive maintenance and on-call rotations to ensure reliable client environments.