Onsite IT Support Specialist: Help Students Thrive

Mhskids; Hershey (PA); On-site; USD 34,000 - 47,000; Full time

Job summary

Milton Hershey School (MHS) is seeking an IT Support Specialist to join our Information Technology team as the first point of contact for technical support across the campus community.

This full-time, on-site role involves hands-on and remote support for staff and students, resolving software issues and assisting with Microsoft 365, device management, and basic network connectivity while delivering exceptional customer service.

Qualifications

• High school diploma required; post-secondary vocational/technical education or IT certifications preferred (ITIL, CompTIA, Microsoft Certifications, etc.).
• Minimum of three years of experience providing IT support in a customer-facing environment.
• Experience with ticketing systems; ManageEngine ServiceDesk Plus is a plus.

Responsibilities

• Serve as the first point of contact for IT support requests received through phone, email, and walk-ups.
• Diagnose, troubleshoot, and resolve a wide range of technical issues with professionalism.
• Manage and document support requests through the IT ticketing system to ensure timely resolution and accurate tracking.
• Escalate complex issues to specialized support teams when needed.
• Install, image, configure, troubleshoot, diagnose, and repair Apple and Windows-based devices.
• Assist users with Microsoft 365, mobile devices, printers, software installations, and basic network connectivity issues.
• Provide clear guidance, training, and technical support.

Skills

Troubleshooting

Communication

Customer service

Teamwork

Integrity

Education

High school diploma

IT certifications or vocational/technical education preferred

Tools

ManageEngine ServiceDesk Plus

Job description

Milton Hershey School (MHS) is seeking an IT Support Specialist to join our Information Technology team as the first point of contact for technical support across the campus community.

This full-time, on-site role involves hands-on and remote support for staff and students, resolving software issues and assisting with Microsoft 365, device management, and basic network connectivity while delivering exceptional customer service.