IT Help Desk Specialist: Onsite Support & Security Tech

Medcarepediatric; Stafford (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

MedCare Pediatric is seeking an IT Help Desk Support Specialist to provide onsite technical support, maintain reliable technology operations, and deliver an excellent employee technology experience.

This role serves as the first point of contact for IT support, manages user access and equipment, supports employee onboarding/offboarding, and assists with technology systems including computers, Microsoft 365, networking, and physical security systems.

Qualifications

• 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
• Strong troubleshooting skills with Windows computers and business applications.
• Experience with Microsoft 365, user accounts, and basic networking.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.

Responsibilities

• Provide onsite first-level IT support for employees.
• Respond to help desk requests, troubleshoot issues, and communicate updates.
• Resolve hardware, software, account access, and connectivity problems.
• Install and configure computers, applications, and peripherals.
• Provide basic employee technology training and support.
• Maintain onboarding and offboarding documentation.

Skills

Troubleshooting

Customer service

Windows

Microsoft 365

Onboarding/Offboarding

Networking basics

Education

Associate degree in Information Technology

Tools

Microsoft 365 admin

Asset management tools

EMR access systems

Security/Access control systems

Job description

MedCare Pediatric is seeking an IT Help Desk Support Specialist to provide onsite technical support, maintain reliable technology operations, and deliver an excellent employee technology experience.

This role serves as the first point of contact for IT support, manages user access and equipment, supports employee onboarding/offboarding, and assists with technology systems including computers, Microsoft 365, networking, and physical security systems.