Onsite IT Support Specialist - DC Public Schools Travel

Dhaka Technologies Limited Company; Washington; On-site; USD 60,000 - 85,000; Full time

Job summary

Dhaka Technologies Limited Company is seeking a Technical Support Specialist to support the District's public school technology needs. This fully onsite role requires travel to school and agency locations across Washington DC.

The successful candidate will diagnose end-user problems, resolve incidents within SLAs, and provide desktop software support for Windows and Apple platforms, including Microsoft Office products, with strong customer service and troubleshooting skills.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• 5+ years of technical support experience.
• Second tier end-user support experience.
• Strong customer service skills.
• Expertise troubleshooting complex software issues.
• Experience helping nontechnical users understand technology concepts.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Respond to and diagnose end-user problems and resolve issues.
• Close service requests and incidents within agency SLAs.
• Adhere to enterprise security policies for District resources.
• Install, operate, and maintain desktop software (Windows, macOS, Office suite).
• Log and route service requests in an incident management system.
• Provide high level of customer service daily.
• Provide technical support for mobile devices (iPad, iPhone, Android).
• Collaborate with IT leadership to test and implement cost-effective technology.
• Maintain SLAs for desk-side support and incidents.
• Coordinate multi-tiered support for outages and security incidents.

Skills

Customer service

Technical troubleshooting

End-user support

Nontechnical user training

Microsoft Office

Education

Bachelor's degree in Information Technology or related field

Equivalent experience

Tools

Windows OS

Mac OS X

Microsoft Office

Project

Visio

Outlook

Endpoint management tools

Job description

Dhaka Technologies Limited Company is seeking a Technical Support Specialist to support the District's public school technology needs. This fully onsite role requires travel to school and agency locations across Washington DC.

The successful candidate will diagnose end-user problems, resolve incidents within SLAs, and provide desktop software support for Windows and Apple platforms, including Microsoft Office products, with strong customer service and troubleshooting skills.