Onsite IT Support Specialist – Dallas Corporate Office

Bardessono; Dallas (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation and holidays

Discounted hotel stays

Job summary

Remington Hotels LLC-RHC is seeking an IT Support Specialist for our Dallas corporate office. This hands-on, on-site role provides end-user IT support to associates and executives, including laptops, Microsoft 365, and conference-room tech in a fast-paced environment.

You’ll resolve tickets in ServiceNow, support leaders with high-touch service, and collaborate with MSPs to address escalations while exploring AI, scripting, and automation to improve systems and processes.

Qualifications

• 2–3+ years of corporate desktop, deskside, help desk or end-user IT support experience.
• Strong troubleshooting skills in a Windows and Microsoft 365 environment, with working knowledge of Entra ID, authentication and MFA.
• Experience troubleshooting laptops, peripherals, printers and conference-room technology.
• Experience with a ticketing or service management platform, and with remote support or monitoring and management tools.

Responsibilities

• Be our on-site go-to: serve as a primary IT support resource for the corporate office and resolve tickets in ServiceNow
• Solve everyday tech issues: Windows laptops, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers and connectivity, plus access, MFA and Microsoft Entra ID issues
• Support our leaders: deliver professional, patient, high-touch support to executives and senior leaders
• Power great meetings: keep conference rooms running, including Teams, displays, cameras and microphones, and have technology ready for important presentations
• Fix it fast: use tools like Datto RMM to diagnose endpoint issues, and prepare or replace a laptop on short notice when needed
• Team up: work with our Managed Service Provider and other IT resources on escalations, and document solutions in knowledge articles
• Make tomorrow easier: fix root causes instead of repeating the same fix, and look for ways to use AI, scripting or automation

Skills

Corporate desktop support

Windows & Microsoft 365

Entra ID MFA

Laptops peripherals printers

Ticketing/ServiceNow

Remote monitoring tools

Networking basics

Tools

ServiceNow

Datto RMM

Job description

Remington Hotels LLC-RHC is seeking an IT Support Specialist for our Dallas corporate office. This hands-on, on-site role provides end-user IT support to associates and executives, including laptops, Microsoft 365, and conference-room tech in a fast-paced environment.

You’ll resolve tickets in ServiceNow, support leaders with high-touch service, and collaborate with MSPs to address escalations while exploring AI, scripting, and automation to improve systems and processes.