Onsite IT Support Specialist — Caregiver Field

Intermountain Healthcare; Denver (CO); On-site; USD 40,000 - 63,000; Full time

Job summary

Intermountain Healthcare in Denver, Colorado, is seeking a Caregiver Field Support specialist to deliver direct user support for hardware, peripherals, printers, OS, software, networking, and video conferencing. You will work 100% onsite with rotating shifts, responding quickly to incidents and service requests while adhering to SLAs.

You will document resolutions in the ITIL system, share knowledge with peers, and assist in deploying new systems and security policies, all while upholding

Qualifications

• Strong research, organizational and analytical skills.
• Ability to solve complex, multi-disciplinary problems gracefully.
• Experience in fast-paced, service-oriented environments.

Responsibilities

• Resolve typical computer issues and document resolutions in the ITIL ticketing system.
• Maintain and update knowledge base; communicate system changes to users.
• Assist with desktop setup, hardware, software, network connectivity, and security policy implementation.
• Promote Intermountain’s mission and service standards while on shift.

Skills

Analytical skills

Technical troubleshooting

Communication skills

Team collaboration

Education

Bachelor’s Degree in Information Systems

Tools

ITIL ticketing system

Job description

Intermountain Healthcare in Denver, Colorado, is seeking a Caregiver Field Support specialist to deliver direct user support for hardware, peripherals, printers, OS, software, networking, and video conferencing. You will work 100% onsite with rotating shifts, responding quickly to incidents and service requests while adhering to SLAs.

You will document resolutions in the ITIL system, share knowledge with peers, and assist in deploying new systems and security policies, all while upholding