Onsite IT Support Specialist

Vensure Employer Solutions; Chandler (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Other Benefits

Additional Compensation

Job summary

Vensure Employer Solutions in Chandler, AZ is seeking a Desktop Support Technician to assist employees with issues across computers, printers, monitors, software, and phones. You will deliver high quality support through training, knowledge, and problem solving, while maintaining professional office etiquette.

Qualifications include an Associate degree or 1 year of related experience; strong MAC and Windows knowledge; Office 365 a plus; CompTIA/Microsoft certs preferred.

Qualifications

• Associate degree or 1 year of related experience and/or training.
• Strong knowledge of both MAC and Windows desktop environments.
• Experience with Office 365 is a plus.
• CompTIA, Microsoft, or other technical certifications preferred.

Responsibilities

• Work as part of a Desktop Support Team, answering questions and resolving software and hardware issues for employees either in person, via phone or through an enterprise ticketing system.
• Accept technical support calls and emails to the IT Department and track issues to resolution via an enterprise help desk system.
• Respond to telephone support calls, email, and internal requests. This requires support for Accounting, Payroll and HR software applications along with PC and Windows troubleshooting.
• Typical duties may include setup of user accounts, resetting of user passwords, general technology questions, setup and basic troubleshooting of PCs, mobile devices, printers and phones, and configuration and shipping of other devices as well.
• Document, track, and monitor problems to ensure timely resolution of issues.
• Provides hands‑on or virtual training to help resolve user issues and develops troubleshooting guides and tips sheets as required.
• Learning new skills from Tier 2 level teams for job mobility.
• Writing knowledge documents for training and educational purposes.
• Project work to assist upper‑level teams and gain hands‑on experience for more complex duties.

Skills

Customer service

Troubleshooting

MAC OS knowledge

Windows/AD/Azure

Office 365 knowledge

Willingness to learn

Education

Associate degree in technical field

1 year related experience

Tools

Active Directory

Azure

Office 365

Job description

Vensure Employer Solutions in Chandler, AZ is seeking a Desktop Support Technician to assist employees with issues across computers, printers, monitors, software, and phones. You will deliver high quality support through training, knowledge, and problem solving, while maintaining professional office etiquette.

Qualifications include an Associate degree or 1 year of related experience; strong MAC and Windows knowledge; Office 365 a plus; CompTIA/Microsoft certs preferred.