Onsite IT Support Pro, Tier 1, 8-5, Client-Focused

Applied Innovation; Southfield (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Short-term disability

Paid vacation and holidays

Paid volunteer time

401(k) retirement plan with company  匹

Opportunities for professional growth

Job summary

Applied Innovation is a Michigan-based MSP seeking a Tier 1 IT Support Specialist to deliver exceptional client service by addressing and resolving technical issues across Windows, Mac, and Linux environments. The role emphasizes strong communication, ticketing discipline, and proactive troubleshooting.

The position is Monday through Friday, onsite from 8 AM to 5 PM, with a rotating on-call schedule about 2-3 times yearly after training. Relevant certifications are encouraged.

Qualifications

• High School Diploma required.
• 2-year college degree in Networking, Computer Science, Information Systems, or related technical field OR approved certifications.
• Experience in IT support or help desk is preferred but not required.
• Client-facing technical support experience is a plus.

Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Diagnose and resolve technical issues for clients.
• Provide clear, professional communication to clients.
• Follow established ticket procedures to research and implement solutions.
• Escalate unresolved issues to appropriate IT resources and follow up with clients.

Skills

Customer service

Communication

Troubleshooting

Documentation

Networking basics

Education

2-year college degree in Networking/CS

CompTIA A+

CompTIA Network+

Microsoft Certified Professional (MCP)

Tools

Active Directory

Office 365

Exchange

DNS & DHCP

Job description

Applied Innovation is a Michigan-based MSP seeking a Tier 1 IT Support Specialist to deliver exceptional client service by addressing and resolving technical issues across Windows, Mac, and Linux environments. The role emphasizes strong communication, ticketing discipline, and proactive troubleshooting.

The position is Monday through Friday, onsite from 8 AM to 5 PM, with a rotating on-call schedule about 2-3 times yearly after training. Relevant certifications are encouraged.