Onsite IT Support Intern - Learn & Grow

Salt River Project; Tempe (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Salt River Project (SRP) in Tempe, AZ offers a College Intern position in the End User Support team. The role focuses on on-site customer service for SRP employees, handling IT issues, device management, and walk-up support while following Incident Management and ticket processes.

The internship emphasizes hands-on learning, collaboration, and exposure to SRP's operations, culture, and standards, with a 32–40 hour weekly schedule and potential for professional growth within a mission-driven

Qualifications

• Effective written and verbal communication skills.
• Ability to collaborate in a team environment and build positive working relationships.
• Demonstrated initiative, curiosity, and willingness to learn.
• Ability to organize work, manage priorities, and meet deadlines.
• Experience with Microsoft Office or other tools relevant to the assignment is preferred.
• Must maintain eligibility by remaining enrolled and completing at least six credit hours per semester.

Responsibilities

• Provide on-site support in a walk-up support center for IT issues, requests, and devices (smartphones, tablets, laptops, and software), including general support, repairs, and refreshes.
• Troubleshoot issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.
• Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
• Work within a defined set of processes and procedures, including Incident Management, Knowledge, and Request Tickets.
• Create knowledge articles for Support and Business stakeholders.
• Assist with other unlisted duties as needed.

Skills

Communication

Team collaboration

Initiative & curiosity

Time management

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Mobile devices (Android/iOS)

Job description

Salt River Project (SRP) in Tempe, AZ offers a College Intern position in the End User Support team. The role focuses on on-site customer service for SRP employees, handling IT issues, device management, and walk-up support while following Incident Management and ticket processes.

The internship emphasizes hands-on learning, collaboration, and exposure to SRP's operations, culture, and standards, with a 32–40 hour weekly schedule and potential for professional growth within a mission-driven