Onsite IT Support Engineer - White-Glove Enterprise IT

AvonRisk; Glendale (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

HSA/FSA contributions

Life and disability insurance

401(k) with company match

PTO and holidays

Learning and development opportunities

Employee assistance resources

Job summary

AvonRisk, headquartered in Glendale, CA, seeks an IT Support Engineer to deliver white-glove technical support across the organization. This on-site role covers ITAM, onboarding/offboarding, ticketing, documentation, and engineering projects.

The ideal candidate has 3+ years in enterprise IT support, strong Active Directory, Entra ID, and M365 skills, plus Windows and Mac proficiency. The position is hands-on and fast-paced, with opportunities for growth.

Qualifications

• 3+ years of experience in an internal IT support role within an enterprise environment.
• Hands-on experience supporting Active Directory, Entra ID, and Group Policy.
• Proficiency with Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).
• Experience with Windows 365 Cloud PCs, Intune device management, and Autopilot deployment.
• Strong experience supporting both Windows and Mac operating systems.
• Familiarity with copy/print hardware deployment, configuration, and troubleshooting.
• Demonstrated experience with IT Asset Management practices and tools.
• Excellent interpersonal and communication skills with a genuine client-first mindset.

Responsibilities

• Provide white glove, high-touch technical support to end users across all levels of the organization, ensuring prompt and professional resolution of issues.
• Manage the complete employee technology lifecycle including onboarding, role changes, equipment refreshes, and offboarding.
• Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, Autopilot, and other business critical applications.
• Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance.
• Manage and maintain copy/print hardware and solutions across office locations.
• Oversee IT Asset Management (ITAM) including inventory tracking, deployment, and disposal of hardware and software assets.
• Document support procedures, knowledge base articles, and asset records to ensure consistency and knowledge sharing.
• Assist IT engineering with various infrastructure projects, migrations, and new technology deployments.
• Identify opportunities to improve support processes and enhance the employee technology experience.
• Provide support for office openings, relocations, and special events requiring on-site technical assistance.

Skills

Active Directory

Entra ID

Group Policy

Microsoft 365

Windows 365

Intune

Autopilot

Windows & Mac

IT asset management

Customer service

Tools

ITSM platforms

Ticketing system

Job description

AvonRisk, headquartered in Glendale, CA, seeks an IT Support Engineer to deliver white-glove technical support across the organization. This on-site role covers ITAM, onboarding/offboarding, ticketing, documentation, and engineering projects.

The ideal candidate has 3+ years in enterprise IT support, strong Active Directory, Entra ID, and M365 skills, plus Windows and Mac proficiency. The position is hands-on and fast-paced, with opportunities for growth.